Chipotle Mexican Grill — Restaurant in Johnson City

currently halfway through a burrito that is 50% cheese and i figured i’d make a review. i raised the below issues to management and they told me that they’d actually had a decline in complaints recently! i assume they do not check google reviews

the complaint today: staff took a couple minutes to find me waiting at the counter despite the restaurant being empty. proceeded to give me the smallest portions i’ve ever had. touched the food in the burrito with the ladles/serving spoons, which has to be a health violation, at the very least it left an unhygienic impression. after giving me a quarter-label of corn they started to roll the burrito; i politely asked for some more food since i was prepared to pay Chipotle Prices; thankfully they agree—and end up putting an entire fistful of cheese as the last ingredient. i was staring at the burrito but i’m pretty sure she was looking me in the face as she did this. had i received actual adult portions today, this would still have been too much cheese. i took it because i have never had so much cheese in a burrito that it dwarfed every other ingredient, and had no idea it would be this unpleasant.

on the upside, the other employee at the register did not charge me for the half-spoon of guac i received! i didn’t even ask.

i am only pointing this out instead of chalking it up to a bad experience because i have noticed a general decline in this location over the past six-or-so months. we expect more from Chipotle. here’s some more context if you’re curious—

most of the time, every table surface has smears and the outdoor/indoor trash bins are rarely cleared, if they’re even there. this happens when the restaurant is completely empty and the staff appear to be doing nothing.

do not trust the to-go app. staff will finish your quesadilla and let it freeze by the to-go window while you wait 30 feet away in the restaurant for your app to notify you it’s done, if you ask the counter they might bring you the food apparently unaware of their mistake.

i’ve asked for a burrito bowl/lid several times when getting my burrito to go because it’s a convenient way to transport the remains. staff are so disengaged that i generally have to ask twice, and will only receive the cardboard bowl, and then have to specify a third time that i obviously need the metal lid.

i’ve come by 90 minutes before closing to a restaurant that looks like it hasn’t been open in weeks, no napkins or lids or trash bins, dirty floors and staff that don’t really care about their jobs. besides my experience today, i’d say it’s possible most of the staff are actually pretty competent, and they just suffer from abysmal leadership. i don’t blame them because i know how the culture of a workplace will get the same people to react in very different ways, depending on the direction they receive.

i realize many of these are things you’d expect to see at most restaurants. this time a year ago chipotle took itself seriously, and i was fine to watch its decline passively until someone filled my burrito with cheese for requesting a visible...

My Spouse and I have dined here at least 15 earlier times and have not been there in at least 10 months. Today we went in at 2:30 PM and the store was NOT busy at all, the place was filthy, the glass in front of the food was nasty on both sides to the point you could hardly see the food on the warmers. The young blond adult male serving the food had the worst attitude possible, he plopped one small forkful of pork on the wife’s bowl as though was serving very small child, yes there was hardly any protein on the plate at all ! I asked him to re- address the portion and he rolled his eyes and very belligerently slopped to more small amounts on the plate! “ I was ready to leave but wife was hungry and needed to take her daily medicine ! He handled my order with the same belligerent attitude and did not care at all about the customers or the people he was serving. The food counter where the food is prepped looked like a kindergarten cafeteria floor after lunch and the glass as I stated, was filthy to the point where you could barely see the food on the hot bar. At this point, we checked out using a gift card from reward points from our bank. The cashier was wonderful, very friendly, unlike the food prep. As I left the store, I realized I was pretty upset and called and spoke with the assistant manager, who we will just call the K. I tried to relate to him what happened and he had a horrible attitude and spoke like a robot talking like he was put out with taking my phone call. I had to ask him three times to confirm he was going to give my information to the general manager, “J” and he replied back with a cocky hateful attitude I told you I would, when in fact he never did. Now to add insult to injury we got home and I looked at the register receipt and he had the nerve to tell the cashier to charge us for double protein, which was not what we got. Both the assistant store manager and the food prep server do NOT need to be working here and have horrible attitudes. I do intend to follow up with the store manager at one point during the week as I don’t expect I will hear back from him even though I left my information with the assistant manager! this place has turned into a very dirty restaurant with horrible service ! Both bowls got trashed at home!! The chipotle corporation should be ashamed of this location and the workers here! Sincerely Jeff and Angie!! Update still filthy and dirty and staff is still rude. Turned around left...

I went in and ordered my family’s meals to take home for dinner. The very first thing I ordered was a cheese quesadilla. They got the sides ready for it and set it by the cash register. I completely the rest of my orders, paid, and left. When I got home (almost an hour away) the cheese quesadilla had never been placed in the box. I tried to reach out to the store but the phone number would only take me through an automated system. No matter what I said it continued to loop me back to the beginning prompts. I started a chat which went through an automated system before eventually being transferred to a person. I informed them about what had happened. They apologized and said they would inform the store for the future. When I asked about being compensated for the meal I paid for but did not receive they said they could not do anything. I explained to her that by keeping my money without me receiving a meal is considered stealing. She the stated they would apply a free BOGO to my account. I asked them how could they force me to pay even more money to get a meal “free” which was not free since I had already paid for it. They said it was the best they could do. The issue was not resolved so I asked for the store phone number or a manager. She gave me the customer service line to contact. The lady I spoke to there did not hesitate to offer me a free meal. Once getting back on the chat, the lady there offered me a free meal for my trouble. I informed her that I had just received one from customer service. My wish was that this was offered in the beginning. Other companies offer much more to compensate for errors. I was not asking for anything more than the money I paid for the meal I did not receive. The entire experience from being to end today was horrible. Chipotle has been one of two places my son is able to eat due to allergies. After today’s experience we are very hesitant on returning.

Here is a picture of the box that clearly shows there are no grease marks of melted cheese. There was nothing but the sides ever placed...