Great American Cookies — Local services in Johnson City

Unfortunately I hate to write this. I have loved this company since I was a child. However I feel I need to let you know of my experience. I ordered a cookie cake online because myself and another manager abruptly had to be out of our business and my team had to step up and take care of things with no notice. I wanted to send a gesture of thanks. I sent a screen shot of my order to the team that had the location, order number and time it would be ready. When my team member went to get it… they had no record of it and attitudes that they didn’t really care. Another team member inquired about it and now there is more confusion on where the order is. I personally call and speak to Justice who presented herself as this was the last place on earth she wanted to be. She said she didn’t know what happened. I asked.. are you even going to apologize or offer anything? And she said reluctantly… I’m sorry. I was speechless at the lowest level concern possible that was being shown. They did make it… over and hour after when it was promised… and they sent a picture and it was perfect…. So for that I am thankful. However you made what should have been something special for team an added stress I was trying to eliminate without any care. Please look into the people who work for you… and if you are not taking care of them and this is the result… it’s on you. If this person really lacks such empathy.. she should seek...

Made a purchase of their cookies an# decided to make another purchase for a frozen coke. Took one sip and explained that the drink was bad. I tried the other 2 flavors as well and the same result had a bad aftertaste. I explained that i no longer wanted the item, the staff took the item poured it out and came back and said can inhelp you? I said I'd like a refund and he said no, they don't give refunds. I explained that the drink was bad, he said it was my fault that i didn't like the tatse and no refund would be given. My wife asked if we coukd have a cookie instead and he said no. I asked , so your just going to take my money, he said it wasn't his fault. I asked for a supervisor, none around, manager, he refused. Said to call corporate. I did this and left a message. Either you have a bad policy or their needs to be training to...

I have never had a issue until the last cookie I ordered on Friday was to be ready by two on Saturday ,so I go in a little later too pick it up . And they did not have anything ready for me .they looked for my order card and could not find it for. Afew moment's , and then I stayed to the working looking for it who took my order ,then he was like oh yes I remember taking the order . He began to look for my order he found it mad states oh it was pushed to the back of the box and this was at Five in the afternoon so there was enough time for my order to be ready ,Not one time was I told they were sorry or any kind of apology given for it not being complete for pick up ,they were very rude and was given my total.so it will be a while before I...