Starbucks — Restaurant in Joliet

I ordered my drink on the app, so I could Go straight to drive thru as I usually do . The app always tells me it will be done within 3-9 minutes usually . But today it said nine minutes and I had got there in three minutes. Told Hannah that I had a pick up and she replied “ yes looks like you just placed the order, next time can you come the time The app tell you to come” I said “yes” confused because I never had a problem coming earlier then the time. I go everyday before work .

There was four cars ahead of me so by the time I got to the Window it was 7 minutes . Hannah tells me once I get to the window repeating her self “ yea next time come the time your app tells you because you need to be considerate of the other customers” I then replied “iv never had an issue coming earlier , what is the difference had I ordered my Drink at the speaker or on the app either way my drink should be made by the time I get to the window “ And she AGAIN said “ you need to follow the app time “ I drove off really upset because first she said I need to be considerate of the other costumers as if not a paying costumer myself. Also I will not be returning to this Location I will Take the drive and go to one closer to my Job. Hannah needs to be re trained on costumer service and lose...

They made me food wrong, make coffee plz but I Hear the girls talking trash about me behind the counter and even openly, in front of me, with no discretion or respect for me or other customers, and when I call them out on it they denied it! The one girl with a Tesla even threatened to call the cops on me today for standing up for myself , the heavy set chic with tattoo on her left arm, and Emily and anyone with tattoos that's a female there are straight up rude! And they all say Welcome in? Like your going to a AA or drug meeting! You can't say morning or how are you? Like normal people?! You can tell there all stupid uneducated kids? I don't think any to go there ever again to be honest!! And I'm front of Lockport Starbucks, there's a big dip and it tripped off my trans line, lost all the trans fluid had to pay for a tow over $280 and $92 in trans fluid to replace and they obviously don't care about people with expensive race cars! The whole company has gone down over time since they changed owners over the years! I hate...

Worst Starbucks ever. I always order the same thing have for the past 2 years. First time this location. 4 espresso shots iced, in a venti, vanilla cold foam to top. They told me they couldn’t put foam to the rim of cup, it was against policy. I was stunned, then another person got on the speaker and tried explaining. I said I really don’t care I’m just saying other locations even put on the receipt fill to top with vanilla foam… I wasn’t going to argue I was in a hurry. Anyways my drink was definitely not 4 shots more like 1 1/2 it was full of ice and I was able to finish it in about 2 drinks. Not to mention the foam had no flavor whatsoever. These kids don’t care and shouldn’t be working here they have no idea how to make a drink. Making the company look bad! For a Monday evening and the drive thru to be completely empty I was surprised and now I know why the place was empty. Do...