Jersey Mike's Subs — Restaurant in Jupiter

I enjoy Jersey Mike’s subs but I will never order form this location again. I ordered a sub online and came about 10 minutes after the order was supposed to be ready because I figured they would be busy. I walked in and they were already behind. A lady that was waiting there next to me but already been waiting 20 minutes for an order that she placed online. After waiting for almost 15 minutes and being asked my name three or four times I was talking in a low voice to the person next to me about how inefficiently this was being run when one of the employees says to me “Excuse me, would you like a refund on your order?” After I said no, he cut me off and said rudely, “Because we’re a little short staffed right now. Thank you” Then I had to ask for my sub that they had just made and put behind them without bothering to see if that sub was for one of the 5 people that were waiting for online orders. At this point, I told the employee that he was rude and asked for my sub, then the manager (who looked very young herself) told me not to speak to her employees like that. Well you can tell YOUR employee to watch his mouth around the customers because while I was talking about how inefficiently this place was being run, I wasn’t saying it loudly and I wasn’t talking to any of the employees or telling them to hurry up. I was talking to the person next to me. And by the way, if you were short staffed every single person behind the counter should have been hustling! I counted seven people behind the counter and about four of them were working hard. The other three were...

I'm new to Palm Beach County, but I am not new to Jersey Mike's. In fact, I've been going to Jersey Mike's long before they were a chain - back when they were only a handful of local sub shops at the Jersey Shore. Ah, memories...

Anyway, this location, like many others across the country, has done an excellent job at preserving the style and feel of dropping into the old Jersey Mike's in Point Pleasant.

Upon my visit, the staff were friendly, if not cheery, and did a wonderful job whipping up my #13 - your classic Italian sub with everything!

The most recent visit during covid was quick and with virtually no contact other than payment. They even had a place for contactless pickup at the front of the store if you managed to pay ahead of time. That's pretty awesome, and I wish I had taken advantage of it!

So, the next time you're craving an authentic Jersey sub experience all the way down here in South Florida, just pop on in to the Jersey Mike's in Jupiter and grab a nostalgic...

I don’t normally leave reviews but after this experience I absolutely have to take the time out of my day to congratulate this stores team for their performance.

Normally when you walk into a store with young staff you tend to not expect A1 service but every individual greeted me as if they’ve known me for years!

Subs aren’t my favorite choice and I’ll admit I’m a pretty picky eater! All of my questions and complexity with order wasn’t a problem at all. Even when I misspoke the server was still very respectful and didn’t make me once feel like a bother.

I’ll be shopping here more often! Thank you to the team for great service and shout out the wonderful management for curating such a welcoming environment!

4/5 (Only because my Apple Pay didn’t work..however that may just be an issue...