Coney Island — Restaurant in Kalamazoo

This was my third time coming here and I have always loved the food and quick service but this last time I went for lunch I was absolutely shocked by the customer service. We (clearly) ordered 4 hot dogs, two small drinks and a small fry. After we had paid we went down the line and I told the young man ( Lance) what I wanted to drink and he was confused by this because evidently he didn't ring up two drinks only one. So we went to the back of the line and paid seperately for the drinks...which was fine at that point, minor mistake I thought. But we go down the line, get our drinks (two) and soon get our hot dogs. Noticing that there was a bit of a line forming we go ahead and sit down and wait for the fries but it amazes us because we never hear our order of a small fry get called. My father goes up to make them aware that we are waiting for fries and they tell us they didn't receive an order for fries. Now I have worked in the food industry for many years and am aware of how customer service should be handled but this completely disappointed me. After not only one mistake with the drinks but also not ringing us up for a small fry that we clearly had ordered from the beginning, the workers made us go back into the long lunch line and re-order the fry and pay for them and wait. So at this point I am pretty upset because in any restaurant that I have ever worked for or even been a customer at and something like this happens a manager or lead figure would automatically discount the food that was not rung up as asked for in the beginning and apologize profusely but instead we get looks of confusion and distrust and no apology.

Unfortunately, as much as I do love the food at this company I refuse to give my money and time to people who handle situations like this the...

OMG!! Talk about nostalgia, the best Coney Dog made to perfection and a great meal….I visited 50 years ago and it was a simple menu (still the same😊). The Coney Dog is made with a high end brand wiener that has a one of a kind flavor. One bite and you notice that it is quality. I’m not an onion or mustard fan but since this place is famous for their Coney Dog, I tried it. It has mustard and chopped onions on top of the famous “chili”. The chili is hard to describe…it’s their specialty and no other Coney Dog compares. It’s been their “secret” for generations. It has mustard that has a just right flavor and add the onions….mmm, mmm, mmm!!! The combination is PERFECTION 💕Wow! My picky husband and I went back and ordered two more😂. Onion rings were batter dipped and great. And not to mention the chili cheese fries were another great side. Even the fountain drink Pepsi tasted great. I can’t say enough how happy that we ate there. We are from out of town but we’re going to find excuses to come back often. We visited the downtown diner, the original one that’s been there for generations. They kept the original walk in feel….like a time in history. I’m rambling on, but I want to emphasize how special this place is and how they’ve kept the same menu and quality of food that you’ll rarely...

Coney Island has been a staple of Kalamazoo Michigan since 1915! A true Coney Dog..not Chili! My father ate there often! He and his buddy would go almost every week. His buddy, who married my dad's wife sister, Uncle Mike to me, passed away not to long ago. He adored the Coney Dog and occasionally he would order them to be shipped to Manassas Virginia. Coney Island does ship! Recent years before his passing he moved back to Kalamazoo and yes his first stop was Coney Island. My dad and him in the 50's would go around least twice a week. So when friends of mine said let's go to Coney Island..we went. When you first come in to the restaurant, you smell the Coney sauce on the stove, see the hot dogs on an antique griddle. They have burgers too which are great. Prices are reasonable and it's a great lunch spot. From the tin tiles on the ceiling to the simple seating. It's nothing fancy but nostalgic. Very clean. It's still run by the family, as the son has taken over operations now. Nothing...