Note: I never asked for the sauce to be on the side, it just happened that way due to a higher quality of customer service that I always appreciated! Lately the quality has dwindled however.

Recently I had an incident where they gave me the poutine with everything already on it, and I luckily checked before I left the parking lot. I had asked to speak to a manager because I noticed the quality of food and service was poor and I wanted to be heard. Well, that ended up turning into a not-so-kind conversation with one of the managers in which the man told me I was “being difficult”. So I left it alone, went home a bit devastated and disappointed as I feared my favorite barbecue spot was slowly descending the ladder into mediocrity.

I called and spoke to another manager Brett about the experience I had and he was very understanding and happy to help me, and encouraged that the restaurant had its own standards that it wanted to uphold and I was able to order something from them the very next day.

So that next day, I ordered the SAME thing I usually get because I’m a fiend, and I got all the way home only to realize I HAD NO BARBECUE SAUCE. For my barbecue. At that point I started to wonder if I had haters in the kitchen because, well, how many times do you order barbecue sauce and leave with no barbecue when it’s actually the one ingredient that blends all the flavors together? I called that night to let them know and to try and find some kind of resolution. The woman voice told me that a manager would call me shortly. I never received that call.

The next day, because I couldn’t get over it and I’m a difficult person, I called yet again and spoke to a manager. Really, I just wanted to speak to someone who could help me rectify my issue because I reeeally loved poutine. But I had some dry ass sauceless poutine the night before that left a dry spot in my heart. The manager was so kind, it wasn’t Brett, but it was another person who was willing to remake my food because it wasn’t done to my satisfaction, and it was bomb, nobody forgot anything and it was done perfectly. Happy Sunny.

Here we are, today. As a creature of habit I ordered the same thing today. Poutine!!! When I tell you… They packaged me a container of fries. A container of gravy. A container of cold cheese curds. A container of herbs. A container of barbecue sauce. A container of beef. Basically someone said “Oh, that b-tch wants poutine she can make it herself!!” Literally I’ve never ordered it and received it like this. Ever. I feel culinarily attacked. That’s why I feel like something is missing and peculiar about the service here. And now that I’m calling again I was told by Brett that I couldn’t order it again.

Goodbye Poutine, nobody wants to see us together.

RIP 2024

Edit 12/12/24: After my less than satisfactory experiences I was told I would get a refund for my order. But the level of customer service had already gone to the point of making it look as though I requested everything on the side which I didn’t. I was advised to order the sauces on the side but I was literally given a take home “cook-it-yourself- poutine. Thats what this picture is and that’s NOT EVER what I’ve asked for in the past. The manager Brett, told me “they cant do anything to please me because everytime I order something is wrong” and that’s completely unfair to me as a customer and I just wonder if I was different customer would they talk to me this way. I’ve ordered the same thing for years and have never had an issue, so what’s so different about now? I don’t come there for anything else and this is how they treat me? If they’re going to try and paint me as a difficult customer because I Received the wrong order clearly something is off with management. I order here too much for this level of blatant disregard and manipulation.