Domino's Pizza — Restaurant in Kearney

Unfortunately, there is extraordinarily poor customer service at this location, though the pizza, when done right, is still as good as typical Dominos pizza. I have had multiple issues with this location over the past few months where the wrong pizza was delivered, parts of the order were missing, undercooked pizza was delivered (raw dough inside), etc. While I did call in and report these issues, on none of these occasions did I request a refund or a discount, I just wanted what we ordered in a timely fashion. On some occasions, I was told that I just couldn't be helped -- which seems unacceptable to me. For example, while I can understand that when you are busy the last thing you want to do is run a cup of marinara to a customer, if you are going to charge a customer money for a cup of marinara, it's kinda a big deal if you don't deliver it and refuse to come back to deliver it or offer any other kind of solution. The last issue, though, is what sealed the deal for us not ordering from here any more. After being delivered a doughy pan pizza and calling in asking for a replacement (as I assume it's not safe to eat an uncooked pizza), we were told that the doughy pizza was our fault as the type of order we placed with extra sauce apparently needed more time in the oven than a typical pizza and that they couldn't give it that extra time in the oven due to it being busy. (??!!) Unable to deliver a replacement in under an hour and a half, they offered to mail us gift certificates to cover the cost of the pizza, which isn't what we wanted at all as a promise of a future pizza doesn't really help us for dinner, but that was all they'd offer. The certificates arrived two weeks later. When I tried to use them to purchase the identical pizza, I was told that there would be a $4 delivery charge. I spent a bit of time trying to walk the person on the phone down the path of logic it would take to have to pay again for a (failed) delivery that has already been paid for, but it was explained to me that I'd have to come pick it up myself if I didn't want to pay the charge. Life isn't worth arguing over $4, and Domino's is welcome to it, but it's the last $4 that I'll spend on this franchise. Hopefully at some point corporate will spend a little time to figure out what is broken about staffing at...

I ordered a pizza earlier this past week and, I claimed the $3 tip. When I went to place my order and use my $3 tip, for some reason it wouldn't let me. So, I called the store and some little high school kid answered and, she said just a minute, I don't know and tried to cover up the phone while she was saying why I was calling. She comes back and says that they don't have any control over the national promotions and, that there was nothing that they could do. So, I went ahead and placed my order and when I pulled up in front of the store I located the email which said that I had until Sunday to use the $3 tip. Today is Sunday. I went in and the guy that was behind the counter couldn't even find my order. When he did find it, I showed him the email and he was going to take it off my bill. But, some little high school kid that was cutting the pizzas as they were coming out of the oven said that they couldn't adjust the total once it was paid for. This was why I was calling before I placed...

UPDATED REVIEW:

I don't know what happened but they have really stepped it up and have become the Dominos I know and love. I decided to give them another chance because my oldest really loves their alfredo and I was very pleasantly surprised. Keep up the good work!!

Old review:

Yeah, I originally gave a 5 star but now they are a 1...if even. Order placed at 8:05 and I had to CALL THEM at 8:56 to make sure they got my online order since the tracking was still showing prep. I got a "Yep, we got it" FINALLY got it updated and yet...9:40 they're tracking still shows quality check (for the past 20 minutes)....I call and talk to Markus and cancel the order. Good grief!! I have a 4 year old who was looking forward to her pizza and a 14 year old who loves their Alfredo. Oh well. They don't really need the business...