I have been in the food industry for years and understand when people have bad days. But I had quite possibly the worst dining experience i’ve ever had today due to the service. My friend and I were served by Ryan O. on the second floor early this afternoon. He was very rude, impatient, lazy, locked to his phone and extremely fidgety to the point that we were both very uncomfortable. We ordered frozen drinks that were served to us completely melted. When he came by to pick up our empty appetizer plates, he just left them on the table directly next to us. Who wants to look at a dirty stack of plates the entire time? I told the server that we needed just one more minute to decide on the spice level we were sharing. He said “I can come back in 10 minutes.” I repeated myself by saying that we only needed one minute more (as it had already taken 30 minutes to get to this point) and he said yet again that he would “be back in 10.” Yet he came back in fifteen and the entire time he was gone, we watched him help his bigger table and oddly sat down AT their table to take orders. It took almost 45 to place our order since the time we arrived. When our order was taken, the server repeated it back to us. He read back an incorrect order and his notepad was close enough to see to confirm that he indeed wrote 1lb instead of 4lbs of crawfish. We politely corrected him and he scoffed, his facial expression got nasty, then he proceeded to snap at us by saying, “well sorry if you can’t read my handwriting.” Yet he rewrote the 1 to a 4 right in front of us and circled it? Even after insisting he got it correct the first time. At this point, we felt like we were being pranked. The service was so insufferable that it became comical. Our food finally came out and our server never came to ask how anything was. We were never given our trash bucket for crawfish and were missing our extra side sauces that we ordered. I gave up on waiting and got up after 10 minutes of waiting (still with no bucket) only to find him sitting on his phone in the server station. The cherry on top was that he came to the table while I had crawfish still in my hand and took the trash bucket away. Yes, I’ll repeat it again. He reached over my food to grab trash while I was eating. Hello??? Also, we were never even asked if we wanted another round of drinks? What happened to basic common serving courtesy? This was the most incompetent service I have received ANYWHERE. And the unfortunate part is that the crawfish was actually decent, but Ryan’s treatment left a bad taste in my mouth. This has completely reset my perspective on Swamp Shack. Don’t come here if you’re looking for good service. We just won’t be coming back.