Arby's — Restaurant in Kenosha

First, I came in to order the new black Angus steak and cheese sandwich was looking forward to this and they were out already! Then I ordered a different sandwich. Also, we ordered shakes , out of the orange because it was seasonal, but they still had it on the window advertising it was still there. Once again we were told it's no longer available another disappointment so then I went and had ordered three different shakes at the drive-through window. They said it's gonna take him a bit because they were adding syrup in the shake machines so I pulled around to the front to wait. The young man coming out with food came up to us multiple times and said different food items. I said no Benny came up to me and said did you have? I said yes he then proceeded to tell me that they're having problems with their shape machines and now I can't get our shakes and I need to come in for a full refund. Total inconvenience manager on duty had no empathy on us waiting in our inconvenience. She did refund me for three shakes she gave me my food that was sitting out and all of it was cold. She didn't make us feel like important and that they were sorry for the mishap. She said all I could do for you is refund so disappointed in the store so disappointed and management and the...

I arrived approximately a month ago and experienced issues with my entire order. Upon contacting Arby's, the area supervisor reached out and provided two complimentary meal cards as compensation. However, when I attempted to utilize one of these cards at an Arby's location, a shift manager named Sara was discourteous. She questioned the authenticity of my meal cards due to their color and lack of attached receipt. Despite my efforts to explain and provide evidence of their legitimacy, she interrupted me and wouldn't allow me to finish speaking. As a result, I chose to leave and subsequently sent an email to the...

Employees not wearing masks properly. Visited twice in past 1-2 weeks including on 11/7/20. Same guy (Dean? Dan? cant recall name) working drive through and has mask below nose and sometimes down past mouth. This wasn't just an accident - watched as he served the 5 customers in front of me at drive thru the same way. Other employees in back kitchen also have mask below nose and not wearing properly. Read the other reviews below, lots of similar experiences showing Arby's doesn't care about your health. Don't trust them safely handling my food during pandemic, will not be coming back to...