Subway — Restaurant in Kenosha

I'm batting a 1,000 today.

I started at the Greenbay location. Where the food was made wrong, due to a language barrier unfortunately. However moot point since I didn't take said food with me becuse of technology issues. Had a digital gift card, QR code wouldnt scan, no way to manually enter the information on their end and Help Desk was less than helpful. I was told to print out the QR code.

I go to this location. Food was made correctly, yay. Once again I find myself unable to pay with the digital QR gift card. I add the gift card to my subway account. Manager can't bring up the gift card on their end when I enter my account information, the app does not produce any information other than the card exist in my account. Manager tells me to print it out and then they can try to scan it again or they can then enter the numbers manually; said numbers are already under the digital QR code but they apparently can't enter those numbers. I'm once again told to print it im also told to call customer support. Staff making my food were quite nice, the manager on the other hand seemed disinterested in finding a solution and asked me if i could pay another way. Beyond frustrated at this point I ask for a discount for the inconvenience. I'm told no becuse none of this is their fault because the app and the gift cards are a third party system. I pay with my debit card and leave becuse I've now dealt with this for an hour and a half.

Once home I go online to find a customer support phone number. That does not exist, I didn't however find an email but I have this feeling that that will also be useless. In hindsight I should have also tried using it as an NFC but my efforts have been fruitless thus far.

In-between all of this I also tried using the app to order. They do not allow split tender on the app. I would have to add more money to the digital gift card in order to pay with the gift card at all; which I've already been having issues paying with so I opted to avoid adding more money to it.

I will update this review to see how the email situation pans out.

Update: tried using the gift card on an order the next day along with an in app coupon, got a call saying they don't honor the coupon at their location and that they canceled my order. No where on the app/coupon does it state its subject to location (photo).

Re ordered from the Greenbay location, they took the coupon. Food was made correctly, super friendly staff over there wheile dealing with the whole situation.

Moral of the story Subways gift card system blows, and the location on 75th is trash avoid it at all costs.

Also I did find some numbers... and I recieved an email that as assumed was useless.

Corprate 203-877-4281

Gift...

Their menu prices are several dollars more expensive than other local subways. They also do not accept coupons and will refuse to accept your subway mvp reward balance. We came here to order 2 footlongs and had $10+ in subway mvp rewards to redeem and before ordering we asked if they take rewards to which they replied yes. After making our footlongs when we went to pay they refused to accept our rewards and said at most they could do is $4. We declined and they kept our sandwiches and left. The worst part is they scanned our rewards anyway and it debited the full amount from our reward balance leaving us with nothing. They scammed us and we didn't notice the rewards were gone until after we left. Attempted to call the location multiple times with no answer. It was Easter Sunday and it was not busy and appeared to be the owners/managers working. They weren't very rude about it but they weren't exactly friendly either. Whole headache could have been avoided from the beginng when we asked if they take rewards. Their store looks nicely remodeled but that is probably the only positive thing I can say about it. I would recommend avoiding...

I had to tell the nice lady making my sandwich to change her gloves because she had just finished making the gentleman in front of me sandwich with the same gloves and he had roast beef, banana peppers and pickles and my sandwich and my daughters were turkey and ham. I just have a thing about different meats touches and being that she just touched roast beef and those veggies and than touches turkey and ham just kind of grossed me out. She changed her gloves right away but was still looking at me weird. I think they should change their gloves anyways especially since she was going to the back because she ran out of Turkey having to touch the container and anything else than touching my sandwich and lettuce. I just don't like that. I think many would agree. Overall Very nice and clean and always decorated...