Thai Fusion — Restaurant in Kentwood

My rating is for the food and service, both of which are excellent!

I have to say, though...I actually think this place would make a LOT more money if they closed down the dining room and focused 100% on take-out, maybe adding delivery with a few drivers on staff.

We will not be dining in again. I can't really offer a specific reason, it just wasn't a comfortable experience. Weird vibe? No clue. But we LOVED the food and there was seriously nothing wrong with the service.

In fact, my expectations were pretty much rock bottom when I first walked in. I honestly thought, "why are we here? This is going to be awful." And when I saw the menu, with stuff just crossed out in black marker, I was ready to get up and leave. The only reason we stayed was because so many of my husband's coworkers do take-out for lunch, and they rave about the food.

We were seriously sitting there questioning if we had somehow wound up at the wrong restaurant.

So you can imagine our shock and pleasure to have been served one of the best Thai meals we've ever had, along with really great service from the staff! Polite, friendly, just the right amount of attentiveness. Our server was also well-timed in offering refills and delivering the check. The employees were NOT the source of whatever "discomfort" we were feeling about the atmosphere.

What truly impresses me is that their food is consistently excellent. You don't fall in love with a dish, only to order it again a few weeks later, and have it feel like you're eating somewhere completely different. Every time we get take-out, it is the same consistently excellent food we are expecting.

Their vegetable roll is the best I've ever had anywhere. Two are never enough! They reheat amazingly in a toaster oven, too!

I also love that, no matter what we order, the white rice and whatever veggies the dish contains, are both cooked to perfection. Crisp when they're supposed to be, melt-in-your-mouth when they're not. The rice is done just right...no weird clumps, no under- or over-cooked bits. It is simultaneously traditional "sticky rice" AND as light and fluffy as you could ever hope for. And again, CONSISTENTLY.

If I absolutely had to find something about the food to complain about, I'd advise diners that even their "mild" spice is still quite the burn. Not initially, but it definitely builds as you eat. So you really may want to order "no spice" if you are sensitive to such things. But then, why would you be eating Thai to begin with? LOL

Bottom line, Thai Fusion is now our go-to place whenever we're craving a good Asian meal. If they served Egg Drop Soup at the same high quality, I doubt I'd ever eat at a different Asian restaurant again. All my cravings would be fully satisfied...

Food was absolutely delicious! Medium spice wasn't as spicy as we would of preferred but the flavoring was spot on!

However, I didnt give it 5 stars because of the service. There were 2 waitresses, and we had a party of 14. We ordered 3 hotpot soups, 10 platters of food and 2 orders of crab rangoon. They brought out the food before bringing us eating plates/silverware. This process took about a good 10 minutes of the food just coming out from the kitchen. Some of us just ate on the small appetizer plates that were provided for the crab rangoon. The waitresses didn't clear our used soup bowls or any plates that was completed. We ended up having to shove 15+ empty plates/bowls all down to one end of the table to make room for our food.

Horrible service. We ordered 2 coconut ice creams, after a good 15 - 20 mins, we decided to simply cancel the order so we could leave. Not sure if I would...

We eat Thai food weekly. I had very high hopes for this place given the 4.3 rating However....very slow service and high prices. They charge you for EVERYTHING. We ordered 3 drinks with free refills (jasmine ice tea). We asked for jasmine hot tea to go with our meals (figuring that the same tea hot would be covered under free refils)....nope. BOOM, $2 PER CUP. The waitresses recommend fried rice with my meal....BOOM +$3. The fried rice was terrible (sticky sweet) so i asked for noodles instead....BOOM +$3. Grand total for 3 people to eat sub-par food....wait for it.....BOOM $88. We left not happy and feeling stupid for not going down the street to the Japaneese steak house. On our way back....BOOM, and I mean BOOM. I hit Target and deposited my very expensive dinner directly into the porcelain receptacle (aka toilet). Try at your own risk (financial...