Burger King — Restaurant in Kernersville

I've been to many burger kings but this was by far the best customer service experience I have seen at a BK. I think the lady name was Miss Sue and she was wonderful she had the whole atmosphere in this restaurant glowing like no other the way she treated all the customers and had the staff smiling and following her lead was amazing usually chic fil a has the best service when it comes to fast food but this burger King restaurant felt like your money was truly appreciated the lady Miss sue maybe was the manager if not they definitely need to make her the manager or GM she was so polite friendly and had the best customer service the team members looked happy to work with her and when you see that it shows they are putting love in making your food I thought I was missing cheese on my whopper took it back inside Miss sue and staff looked realized I was wrong it had cheese on it but still added more just to make sure I was satisfied the energy in that restaurant feels like you at your family house my only complaint is i had to get my food to go for work I wish I had time to sit and dine in to continue to enjoy the experience great job BK team thank you Miss sue for making my...

I placed a mobile order and selected dining room pickup because drive thru normally takes forever. The order was charged to my credit card at 4:48pm and I proceeded to head in. There was a sign on the door that the lobby was closed. I called the restaurant and explained my issue and the store manager said, "What do you want me to do about it?". Really???? I want you to charge my credit card and not make my food. I had to wait in the drive thru for about 20 minutes only to get my food that was not fresh at 5:10pm, 22 minutes later. As I pulled up, I noticed that there were 3 people and a manager in the drive thru window. She said that 2 of them were leaving BUT....All of a sudden....2 more people magically appeared near the window for a total of 6 people now. Why it takes 6 people, or even 4 to only run a drive thru and a back line surprises me considering that food moves slower than molasses at this restraunt. There is no reason for the lobby to be closed except for laziness. I would understand an under staffing issue if there was one, but there...

This is a newer Burger King location and the inside look is great, though a bit small. It's in a high traffic area with potential to get swamped right beside a Walmart and a Lowes home improvement among other stores very close by. The Chic filet next door is always packed, so this is a great option in this congested main Street location. The staff were very friendly and eager to help. The tables were all dirty when we arrived. I asked for a rag to wipe a table off and they quickly cleaned the tables. I had to ask for many condiments except ketchup which I am not a fan of hiding condiments. The manager on duty was not skimpy with them though, so I can't complain about that. I have had the shakes here before several times and the quality is inconsistent, but when they are on the good side, they have been amazing. I don't know what their process is but it seems like some employees add more milk and less syrup while others have a different approach. As Burger Kings go, this one is...