Caffe Ladro - Kirkland Urban — Restaurant in Kirkland

I signed up for a little adventure in Kirkland. I can't say anything about the adventure other than it put me near Caffe Ladro at coffee time. Google Maps showed me how to walk to the shopping area, but I was on my own to find the right stairs to get down to the coffee shop. I think there is a parking garage nearby, but since I was on foot, I can't be sure. The shop is brightly lit and very clean. A nice Barista took my order and answered my questions about food options. I ordered a 20 oz latte and a ham and cheese croissant. I was the only person in the shop, so the wait for my stuff was not long. One wall of the shop is open to the foyer of what I think is an office building. There are a few couches and a giant bleacher thing. There were plenty of outlets, so I plugged in my computer and went to work. The coffee tasted good and had enough caffeine to get my day started properly. The ham in the croissant was a little over cooked and chewy, but the pastry was good. My adventure was on a strict schedule, so I didn't linger. I may come back sometime to spend more time in that space....

Food and beverage always great, however service is not. I did a mobile order a few days ago when picking up, one item was out of stock, I'd already paid for items of course , but barista was rude and just said they didn't have it, and when trying to choose a substitute was even trying to argue what I chose was more than I originally paid when it was the same price, and I was never offered a refund either. I understand that the system is not always accurate but to treat customers rude when it was the companies error is...

Revisit?: Not for the matcha What I Ordered: Strawberry matcha

The current balance heavily favors milk, making the matcha flavor almost imperceptible. Even after an adjustment by the staff, i couldn’t taste the matcha. Perhaps adjusting the standard matcha-to-milk ratio could help customers to experience a richer matcha flavor without needing extra charges.

They states on the menu that they used strawberry puree, but it’s just strawberry syrup...