Chili's Grill & Bar — Restaurant in Kissimmee

Some very good servers, but unfortunately a manager's shocking lack of judgment and horrible treatment of a customer ruined the experience.

Ask yourself, do you think it is appropriate in a restaurant for a mother to permit her kid (age 6 or 7 I guesstimate) to be continuously blasting loud noise from his phone while seated at the bar and disturbing another customer's meal? Is this the kind of dining ambiance that Chili's wishes to create for its customers?

At approximately 6:30 PM on March 2, 2023, I was sitting at the bar, enjoying my dinner. The child was constantly blaring a harsh, gritting, tinny loud noise from his phone, which clashed against the house background music like fingernails down a blackboard.

Imagine, for illustrative purposes, you were spending a premium for a restaurant dining experience (isn't the atmosphere and the experience a big part of why one pays a premium to eat in a restaurant as opposed to ordering in or cooking at home?) and one person on your right was playing music from a boombox while another person on your left was playing entirely different music from a boombox? That illustrates the clashing, grating cacophony of din I was experiencing while trying to relax and eat my dinner on the way home from work.

I politely asked the mother if her son had any earphones he could use. She immediately went all Jerry Springer on me, loudly and indignantly saying "EXCUUUSE ME!!!!!." I politely explained that the noise from her son's phone was significantly detracting from my dining experience. She started going off on a rant about "This is a public place etc etc etc." I said it is a restaurant where people pay a premium to enjoy a nice atmosphere to eat, and it was inappropriate.

The mother began escalating louder, so I asked for the manager. The manager came and said "I'm not going to ask him (the boy) to stop, he is doing nothing wrong." He said this repeatedly. I repeatedly pressed back "Do you think this is appropriate for a restaurant? Is this the kind of atmosphere you want to create for your guests?" The manager repeatedly dodged the question, and when I continued to press him for an answer to that question he asked ME to leave!!!

This, in my opinion, is a SHOCKING lack of judgment and level of incompetence.

In my opinion, this would have been inappropriate in ANY Part of the restaurant (except perhaps the waiting room), and was ESPECIALLY inappropriate for a kid sitting at a bar.

If you agree with me, you will probably want to avoid this restaurant.

Conversely, if you are the type of person with no respect for fellow diners, and you think a restaurant is the equivalent of romper room, a playground, a day care, if you don't wish to teach your kid manners, if you want to use a phone or tablet as a babysitter for your kid because you either cannot or don't want to compel your child to behave appropriately in certain environments without it, and if you want to go someplace where management encourages and supports this behavior to the detriment of others, then I highly recommend this Chili's location for you.

P.S., I know it is really difficult to find workers in the current economy, but seriously Chili's, is this poor excuse for a manager the...

Last night before me and my sister went out for the night we decided to stop at this Chili’s because when I used to live in the area I always used to come here years ago and I told her the food and drinks were good so we came. I came in to check in for the table because I received a text message there were two hostess at the front door one was younger with longer blonde hair and the other one had a curly long bob. I checked in said my name then they both looked at each other and laughed honestly I felt uncomfortable and my sister as well. My sister asked what was funny because we were confused and they looked at us and then looked at each other and started to giggle and started to act confused like they didn’t know where to place us. I looked at my sister my sister looked at me And we looked at them and the girl with the blonde hair said oh we can sit you over here with a smirk on her face. The vibe was completely thrown off and it upset me and my sister but we just want to grab something to eat and drink before we headed out. She sat us at the table behind the check-in counter on the side of the bar and every time I looked up I would see them looking at us at this point I’m annoyed and irritated but I didn’t wanna cause a scene. This is completely disrespectful and unprofessional and that is not how you treat someone that is wanting to eat at this establishment after that I really didn’t want to To eat or drink anything but my sister insisted. The older lady who served us was great she was amazing she was such a sweetheart but me and my sister so felt a little uncomfortable after our initial interaction with the two young ladies at the check in desk. We ordered our drinks the drinks were good then we ordered our food my sister’s Said her food was good but when I ordered my Ultimate Cajun chicken pasta I started to eat it and then I started to bite into something that felt like sands didn’t seem right didn’t eat the food that just completely messed up everything first started with the two ladies at the front desk that made us feel completely uncomfortable the drinks were good and my food completely dissatisfied. The crazy thing is I’ve never had an issue with this establishment before and after This encounter I don’t think I will go to the specific establishment again. I would put a five star for the Waitress but there’s not a separate...

I am writing to express my deep frustration and disappointment following one of the most unprofessional and unacceptable experiences I have ever had at a restaurant. On May 21st, I made a reservation for a party of 25 to celebrate multiple graduations in our family. The reservation was confirmed for 9:00 PM on May 22nd. I even received a text on the day of the event asking for confirmation, which I promptly provided. Wanting to ensure a smooth evening, I had our entire party arrive by 8:00 PM—an hour early—and I personally spoke to the host to inform them that our group was present and ready to be seated. Despite repeated check-ins with the host, we were met with vague and dismissive responses such as, “You know how it is—it’s very busy. This isn’t going to be ready for hours.” This level of disregard for a confirmed reservation—especially one involving a large party—is completely unacceptable. As someone currently working in the service industry, I know firsthand that when reservations are made and confirmed, the appropriate section is typically blocked off in advance. That clearly did not happen here. We waited until 10:30 PM—30 minutes before closing—and never received an update, an apology, or any indication that the restaurant had made any effort to accommodate us. The lack of communication, professionalism, and basic courtesy was appalling. This experience was not only disappointing—it was disrespectful. Celebrations like this are meaningful, and your staff’s failure to take our reservation seriously ruined what should have been a joyful evening. I strongly urge management to investigate what occurred that night and take corrective action with the staff involved. Based on this experience, I cannot recommend this restaurant to anyone. The handling of our reservation was a complete failure and a reflection of poor management and...