KFC — Restaurant in Kissimmee

On vacation in Orlando with the parents and in-laws and they had cravings for some KFC and they wouldn't accept anything less. They had been in the room all day and we had been gone since morning. So my wife and I had to go out on a hunt. Google said that the closest chicken joint was 25 min away. My wife wanted to just drive to 'see if we run into something'. I'm normally not the one to just go sightseeing out if the blue. I like to have a planned destination. So after we both had a polite adult conversation about it we drove for about 5 miles in a straight line to see what we would run into. Then there was nothing. Ten-fifteen minutes of my life was gone, and I could never get it back. Then I looked at Google maps and we were about 35 min away from the closest KFC. So I put my foot down and said we're turning around. We then called our parents to say there was no chicken joint closer than 35 min. My wife heard a mini-revolt on the phone and in the background. No, they weren't happy. They said they'll catch a cab to get what they wanted (note. I had the only rental car). So after turning around we drove past the point where we started and went another 2-3 miles. I was thinking to myself "i just want to go home". Heck, I'd been out all day shopping with my wife (2 malls and 2 jewelry stores) and I was just tired. Then I saw it....there was actually a closer KFC that showed up on google. I don't know where it came from. It was like the heaven's saw my pain and just dropped one out of the sky 2 miles away from me. I could have sworn there was nothing closer than 15 miles, in fact I checked multiple times. With a straight face, I was ecstatic and overjoyed. I got our bucket of chicken and side and were back in the room 10 min....

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I have always enjoyed KFC, but unfortunately, my recent experience was disappointing. The food was not up to par at all. The chicken, which should be the star of the meal, was dry and lacked the crispy, flavorful coating that KFC is known for. The sides were mediocre at best, and the biscuits were like bricks—hard, dry, and nearly impossible to eat without drowning them in butter or a drink. KFC used to have some of the best biscuits, but this location really missed the mark.

The service was okay—nothing outstanding, but at least the staff was polite. However, the overall cleanliness of the restaurant was not great. The tables were not wiped down properly, the floor had crumbs and trash scattered around, and the drink station was messy. It just didn’t feel as well-maintained as it should be, especially for a well-known fast-food chain.

I really hope management takes the time to improve both the food quality and cleanliness. KFC has the potential to be great, but this location needs some work. Until then, I might think twice before...

Poor AWLFUL Customer Service. Manager Real Big Spanish Guy, was my cashier thru the drive thru he was very unprofessional, rude slung ketchup to me and was very un polite. He said his name was Mikie.. Receipt said David. Any who was told he was the manager. Very poor choice KFC, CAUSE THIS MAN IS HAS SLOPPY NASTY ATTITUDE. ALSO HE GAVE ME A FLAT PEPSI, HUSBAND TOOK IT BACK IN FOR ANOTHER DRINK. BUT THIS NASTY DIRTY DUDE TOLD HIS EMPLOYEE TO GIVE MY HUSBAND THE SAME FLAT PEPSI. IF IT WASNT FOR GOD. PLEASE DONT GO HERE THIS IS HOOD NASTY NEVER IN STOCK WITH THE CHICKEN....AND TOP IT ALL NASTY DIRTY MANAGER THAT HAVE A I DONT CARE ATTITUDE MORE ACT LIKE WHAT HE LOOK LIKE... DONT LIKE TALKING ABOUT HEAVY PEOPLE CAUSE I AM HEAVY FOR ONE BUT JUST CAUSE I AM HEAVY I AM NOT GOING TO TREAT PEOPLE WITH A FAT NASTY DEMEANOR....NEVER GO TO THIS MESS AGAIN!!¡!! ALSO WOULD HAVE GAVE THIS PLACE NO STAR IF ALLOWED AND FOOD NASTY...