Maple Street Biscuit Company — Restaurant in Kissimmee

I absolutely love Maple Street and we drive around an hour and a half to eat at the Oveido location. That location is absolutely amazing, so my wife and I decided to try the Celebration location. Not only is the manager stealing from the company by giving every single person he knows a discount, this location is in pure and utter disarray. From the bird poop, syrup, and trash all over the outside seating area to the garbage all over the kitchen I can't believe the drastic difference an organization like this can have from one location to the other. But that's not even the worst of it as not only was the trash overflowing in the kitchen high enough to overlook the griddle and food prep station, the biscuit prep station behind the register was left unattended with biscuit dough sitting on it half cut for God knows how long (nobody touched it the hour we were there) But it can't be worse can it, that must have just been honest mistakes from them being busy right? That would be understandable except I watched two employees on break fail to wash their hands after using restroom (as I'm pretty sure flour washes off your hands with water and shouldn't still be on you after taking a restroom break) and a second employee walk out to his car and right back to the line to prep people's food after he was done. Neither did the manager or girl giving people their orders after handling receipts, trash, tables or chairs (yes the ambassador walked out, pushed the chairs in AND LEFT THE CRAP AND FOOD ALL OVER THE TABLES) which makes me wonder how much this location is slacking in terms of food safety. After watching all this, the ambassadors unwanted advances towards customers and coworkers (yes, he was flirting with every female coworker he could), the sheer disrespect all the employees have for their customers (like the line prep cook yelling at her coworkers for too many people ordering at one time), the lack of hygiene or food safety, the blatant steeling by the ambassador, the disturbingly bad cleanliness of the seating area, and the insane amount of times employees disappeared to reappear in the kitchen to complain about the customers I can't recommend this location to anyone. The last thing I can say is that in the 45 minutes it took for me not to get my food and the 15 minutes to get my refund, the manager (or ambassador), the team, and the appearance of this location demonstrate a failure of district and corporate leadership to fix the issues brought up on a lot of recent reviews. These issues seem to be a trend and Maple Street needs to do something before it becomes a health safety issue at this location, which will inevitably harm the company's...

My daughters and I were looking for a new brunch spot and decided to give this a shot. The fact that it was incredibly busy and crowded was a good first sign! It must be pretty good.

We ordered, and the young man who took my order was friendly.. but obsessive over my mimosa order and rambled on about the other site having more alcohol options. I don’t drink often so it was irrelevant that he continued to hold up the line to sell me on bourbon and vodka at a completely different location, I just took it as en excited young man.

We decided to eat outside seeing that it was so loud and crowder inside, after waiting just a short moment a young girl came out and just short of threw our plates in the table and walked off.. never said a word, never told us what meal was which. She must have been having a hard day.. but we hadn’t gotten our drinks so I had to go inside and figure out if we were supposed to wait for them (although I asked the cashier before hand). Also we still needed tableware and condiments, so I just grabbed it.

Once we were ready to eat, my daughter who got the Hash, continued to tell me her food has no taste. I wasn’t sure if she was being sarcastic, she’s pretty easy to please. Eventually I gave it a try and was pretty amazed that.. between the potatoes, onions, eggs, cheese… it really didn’t have a flavor of anything at all (Covid flashbacks!). She went inside for ketchup and smothered it- ate it up.

My other two daughters got the sweet grace, which offered maple syrup, strawberries and whipped cream- one of them had strawberries one didn’t, same with whipped and maple syrup.. no big deal, we are easy. My meal, chicken and biscuits was good- I was pretty hungry and also not picky.

I think the main thing to be aware of is, know that it’s mostly self service. The people skills are lacking and it’s so busy that some simple order details can be pretty easily overlooked.

Maybe having the employees as servers would be better so they worked for tips? They’d probably be more attentive and act like they were appreciative of a booming company to work for..as a customer, having to get up from my table multiple times for things like utensils, then our drinks, then syrup, etc...

No Maple Syrup at Maple Street

It's hard to go wrong with the classics,like chicken and biscuits and they mostly got it right. We arrived to a line stretching outside and around a good length of the building, but it moves along at a fair clip 35 minutes to order an other 30 minutes to get food - so a bit of a commitment, despite the employee working the line telling us all it would move faster. The staff was all super hard working and really doing a superb job delivering food hot and fresh per order - other than the bacon doesn't appear things are left around in warmers. But almost every restaurant struggles with bacon.

The food was fair to above average. Biscuits were a little flavorless (probably not real butter or buttermilk), bacon was very well done (from sitting in a warmer too long) and the most disappointing thing was despite the name "Maple Street" and the walls adorned with pictures of maple trees being "tapped" for syrup - there is no maple syrup - its fake maple flavored syrup which is a huge letdown- its de-elevated the food and left the signature "maple vanilla latte" feeling flat and overly sweet with corn syrup fake maple flavor and the same for the "Sticky Maple Biscuit" - which was likely better without the corn syrup drizzle.

Fried green tomatoes were a win as were the "smashbrowns" that are a little heavy on the deep fry, but tasty. Chicken was tasty but a bit over breaded when your eating it on a biscuit.

My opinion was it was all in all good and a different step for breakfast - but equal to or slightly above a fast food experience. Lastly - if anyone is listening - why you don't have trays for customers to carry orders was maddening and it was 4-trips to and from the front counter, through crowds so thick it was uncomfortable, to get food to the table and we lost part of the order in the process.

Definitely worth a...