I went here for the first time on 3/17/19. Very disappointed, considering all the positive reviews. I came here because it’s a family restaurant and I wanted to support the family with 3 young kids. But now not even that lovely photo will bring me back. Here’s why:

-Service was slow and forgetful. Yeah, we’re all human. But when I say “no tomatoes because I’m allergic”, that doesn’t mean you put tomatoes on the food. (That could easily be fixed if they actually wrote our order down.) They also forgot the corn tortillas that came with the dish, and I kept calling them over and they’d rush off to another table... it was just myself, my dad, and one other family in the entire restaurant. When the tortillas finally did arrive the container was impossible to open, and the server had to smash it on the table to get it open... spilling out the tortillas and causing a loud commotion.

-Restaurant and service was unclean. The table they gave us was grimy. They (the two waiters there) kept putting their fingers in our chips, guac, and sour cream. When the tortillas fell out of their container and onto the table, the waiter opening it grabbed them with his hands and put them back in. Really unappetizing.

-The food. Ugh. I ordered the pollo crema. It was good. But a few hours after I started feeling really sick. The beans were clearly pre-canned then heated up, and the rice was dry. The only flavorful, yummy thing that I felt good about consuming was the sparkling water. Also, as each $4 order of a small amount of guac was requested, even if it was half full the servers tried taking it away... and, you guessed it, dug their fingers into our guac. Disgusting.

Nevermind my own morals - like the flimsy and ugly straws or the styrofoam to-go containers; this place does not understand the word “cleanliness” or “decent service”. This restaurant needs some serious evaluation by the owner, and, by the K-Falls health department.