McAlister's Deli — Restaurant in Kokomo

I placed an online order the previous evening to be picked up the next day. I went to pick the order up, but it wasn't in the to go order shelves. I was headed out the door to leave but decided to call instead to see when it would be ready in case I needed to wait. As I was calling , I look and see my order. It's sitting on the back counter but not in reach. So I say to the young lady on the phone "oh , Nevermind I can actually see my order , I just need acesss to it. " The nice young lady says " ok, I can help you with that. " She goes and tells another lady , that lady YELLS MY NAME really loudly knowing I'm standing right in front of her, and she Proceeds to then SLAM my gallon of tea on the counter and storm off! No....hello ...no thank you for your order, no have a nice day just unwarranted hostility and zero hospitality . I looked at the young lady who answered the phone told her thank you for your help, and left. I called and Brian the manager on duty that day said he was going to handle it. I truly hope he does. McAllister's deserve better workers with great customer service like the young lady who answered the phone. I think she's used to working in Prison cafeterias, and even in that atmosphere her behavior was inappropriate and...

I have always enjoyed McAlister's food and have eaten at various locations often. Historically drinks have always been prepared behind the counter by the staff, but recently they have introduced the self-serve drink station. While the thought has its merit, apparently ownership or management has not stepped foot in another restaurant for the past 20 years, this is change is a complete disaster. McAlister's is an order at the counter style deli that at peak times has a chaotic line of customers waiting to order. They decided to put the self-serve drink station right in the middle of that chaos creating additional traffic jams backups and confusions. Furthermore takeout orders which is increased dramatically in the recent years, are also given cups to self-serve their drinks along with their takeout order. Somehow takeout orders have to negotiate through the line of chaos, with hardly any place to set their order down to free their hands in order to prepare their drink(s), while also feeling awkwardly and embarrassing in the way of the other patreons trying to place their order, all while you have multiple ordering stations all funneling to a single chaotic drink station in the center. What a nightmare and a severe...

Ordered the Black Angus Roast Beef Spud, to go, in order to eat it on the job 3 miles away. Nice big russet potato, but, it was overcooked & under-topped, terribly, on both points! Opened that $11.79+tx to-go order & was ready for the goods, unfortunately, the presentation was exactly that, a (fake) presentation! There was, maybe, 2 ounces of meat, a half hearted hand grab of shredded Monterey Jack cheese, and, little, to no, au jus, but, loads of over-ripened sliced red onion on top, and, that made for a really good disguise. They gave me 2 mini pats of packaged butter, a mini (2 tbsp) container of sour cream, with zero extra au jus, of which, shouldn't have been needed for me to enjoy my to-go order of an extra large baked potato. As in, that potato should have been loaded to begin with, let alone, completely edible all the way to the skin! I can't remember if I got hit with a tip request on the PDQ terminal, but, if I did & tipped, it wasn't well deserved, especially, if tips get shared...