Robert Miller & Son Furniture — Local services in Kokomo

Bought nearly $40k in furniture. Purchased extended warranty for accidental damage. Table was damaged by hot food on a plate... a $6000 table. Filed a claim. I was told by their Manager Brandt that I needed to donate the table and provide them a receipt. I told them I would handle it. I setup a donation with a local church that needed a table. We waited 6 months to receive the replacement table. I was given a 2 day notice of delivery. The deliver driver told me they were coming on a Monday. I mentioned to him to leave the existing table outside by the garage door because the church was coming to pick it up. He told me he was directed by their manager, I assume Brandt, that the table must come back to their building and they would coordinate delivery for their donation. I told them that made no sense, the church was coming that day. He said he would talk to his manager and call me back. The delivered the new table, then they took the old table without permission. I received a call today that Robert Miller donated the table to a different church. I called Brandt and he blamed me... he said that it was donated to someone else and there was nothing he could do about it. I should be happy that I got a new table for free. No, it was not for free, I PAID for a warranty. That is not free. He then went on telling me over and over it was my fault for telling his delivery drivers and not him... they are not responsible for donations. How would I know? They said they would call us back... they never did. They never instructed us to call Brandt.

I attempted to file this claim in January. It took OVER 2 months to even get ahold of someone to file a claim. Then, it took over 6 months to actually get the table. The best part, A CHURCH has been waiting for over 6 months to receive this table and I get to explain to them why they are not getting one.

Brandt and Robert Miller took zero responsibility and just blamed everyone else. Terrible...

We waited 1 year for our two matching sleeper sofas. We custom ordered them in a very light gray and our total order was $8,000. They removed the plastic covering prior to delivery and in the process of transporting got a large grease stain on the top of the one sofa’s arm. We were extremely disappointed in their service and limited options, such as a ridiculously low $100 settlement, which resulted in us having to live with the damage. We never even received the $100. There was a real shocker… not. To be fair, they offered to dismantle the sofa to patch in material from a different fabric lot, but the Lazy Boy factory has special manufacturing equipment not available in our home. A different fabric lot is another large issue. I also read the reviews on their repair work. Not a positive. This is a sleeper sofa so not thrilled with some guys taking it apart and attempting a back room fix on an expensive sofa. The stain is very obvious to anyone. They were nice to us until we had this issue. The customer service severely deteriorated to an extreme low. Their attitude was very poor after the service damage occurred. Here’s our story. Buyer be warned.

As you have now offered to replace the sofa at no cost, allow us to use the current sofa until the new one is delivered to our cottage, take the current sofa back as is upon delivery of the new one, and charge us no handling, restocking, delivery, or other fees or charges related to this transaction, my wife says to place the order and call us when it arrives.

I’ll post when this is completed. If nothing is posted, this means the owner has not done what he put in...

On a Saturday morning my elderly father's lift chair stopped working while he was in a reclined position. The chair had power, but the remote wasn't working. He was able to crawl out of it and called me to let me know what happened. I called the store's number and got an operator who informed me that the mechanics are not available on weekends. She took my message and said someone would reach out to me on Monday. I didn't like that suggestion since my dad needs to have his lift chair working due to medical conditions. I called the number again and asked for the sale's department. A gentleman named Will answered and I told him of the predictament. He said that although he is not in the service department, he might be able to head over to my dad's house (30 minutes away) and see what he could do. Will went to my dad's house and took the remote and another part back to Kokomo. It was the remote that was malfunctioning and by chance they had a spare in their stock room. He then went back to my dad's house to replace the remote. Will spent 2-3 hours doing this when he did not have to. I am soooo glad that I got the lift chair from Robert Miller & Sons!!!! Other places would have made my dad wait or just make excuses for not servicing it since our 1 year warranty had already expired. You have made a lifetime customer all because of your excellent store employee, Will. He needs to be made employee of...