Gloria Jean's Coffees — Restaurant in La Crosse

Since the new owners have taken over, the service and quality of coffee has gone down hill. The last three times I went, the woman working had terrible customer service skills, didnt greet us, very cold and wouldnt even make eye contact. She acted like she was annoyed with having to do her job. The last time I went, I asked for for half caffinated due to heart palpitations, the same woman acted annoyed by that. My coffee didnt taste like coffee at all, tasted like chocolate milk. Very disappointed in my experience here as this used to be my favorite spot, wont be coming...

Not as yummy as it used to be. I used to get a dome top with chocolate and whipped cream. Today I was never given the option. No whipped cream, no chocolate around the edges or on the top. Flat top. Our other order got the whipped cream as usual but no chocolate. There was no communication, just a cup placed on a counter and they walked away. I did say regular and I got a large. Not sure what size I was charged for. I’m happy to have them back, and I will still support them. Now I know for next time to be more specific about what I’m...

Was an avid fan of Gloria Jeans up until recently when my friend & I were greeted with poor customer service by a girl who had long brown hair and a pony tail. As a fellow retail service employee—not impressed. Were met with rolling eyes and a poor attitude instead. Not my first rodeo with her behavior before. I definitely think it’s time for someone to get a new job. One star for always having good chillers—gotta at least give credit the one place where...