El Pollo Loco — Restaurant in La Mesa

I've been a regular at El Pollo Loco restaurants since they first opened. This particular location has seen its share of ups and downs. My recent visits had left much to be desired—both in terms of service and food quality. However, I'm pleased to report a noticeable turnaround on my latest visit.

It appears there's been a change in management, and it's made a significant difference. The restaurant is now operating much more efficiently, and the food has returned to the high standard I've come to expect from this chain. The flavors are vibrant, and the meals are prepared with care, reflecting the quality that originally made me a fan of El Pollo Loco.

For those who may have had subpar experiences here in the past, I recommend giving it another try. It seems they're back on track and...

Horrible experience! They messed up on my order which is no problem but I was bummed that I had to go all the way back to get the correct order. The staff was so rude with awful attitudes. I will never come to this location again. They clearly didn't want to help me and did not apologize for the inconvenience... very bad customer service. I'm use to the excellent experience and service I get from Starbucks, Chick-fil-A and in&out. Mary the shift leader was very nonchalant and did not express sincerity in wanting to make the situation right. Additional training is needed badly at this location. Please hire helpful and friendly staff that care about the customer experience. Mistakes will happen but it's all about how you fix the situation and make customers want to continue...

This location is trash. Every single time I've come here they've messed up my order. One time I called to complain and they said they were going to write my name down, the next time I went for my replacement order they claimed they had no record of me calling. I go to El Pollo Loco's 7-8 times a month and it's disappointing that this location can't seem to get it together. Update: El Pollo Loco corporate office reached out and offered me a free meal. I went back to this location and they messed up my order again. I can't eat dairy so I asked for this items and the side. They have me an entirely deconstructed meal with EVERYTHING on the side. The beans spilled out into the bag. I had to go back so they could make it...