Popeyes Louisiana Kitchen — Restaurant in La Puente

Literally went yesterday night after work to get Popeyes and we were ordering and some lady came in yelling about her stuff missing which makes sense. I use to work in fast food restaurants and sometimes yeah genuinely it’s the people who are suppose to make sure that orders get their complete stuff in the bag their fault if stuff is missing. Anyways after that whole ordeal we finally got our order and we went home, they never mark stuff which is 1. They were suppose to be doing 2. Making sure stuff is in the proper bag. I took a bite out of my sandwich and I can’t eat spicy stuff because of my gallstone surgery. They put this spicy ass sandwich in a bag that said regular. Me and my boyfriend noticed the other sandwiches were mixed up as well. One of these days those teens and managers will end up getting a lawsuit complain against them. Hopefully the day they do is when their customer service goes up and they can actually have some common sense. I understand lack of staff because they were telling the pissed off lady we are lacking in people. It’s still not an excuse when it comes to fast food restaurants. At my old fast food restaurant job we’d still communicate to each other and get by with little staff and barely ANY mistakes. If the people that are working there see this please be careful and do some proper labeling or you’ll end up sued by someone higher than the manager and the general manager I...

Man this popeyes really went downhill quick just like kfc next door. I went in on a Friday night to order a spicy chicken sandwich and a Buffalo ranch sandwich. The young gal I didn't get her name but her host # was 60199, tells me they discontinued the the Buffalo ranch chicken sandwich and I mentioned that it's clearly advertised on a big banner on the window and she tells me it's discontinued. As I reach the drive thru window I show her on the website that it is available and she still tells me it's discontinued and "idk". I was like ok whatever.

The drive thru was slow too and I waited like 20 minutes to get my order which I can forgive because No one wants to work so I giver her credit for showing but u can hear all those young people laughing and giggling in the intercom when ordering. going there but forger that. This place just went to the level of kfc.

Forget this place. This place is a joke and I wonder how they treat the food with all these ppl working there. My sandwich also didn't have pickles.....

I recommend going to JOLLIBEE in west covina. You got hard working Filipinos who actually serve everything correct and they keep their...

I ordered one chicken sandwich combo on the website: one sandwich, one fries, one drink. and I used one code to have another BOGO chicken sandwich combo for free: one sandwich, one potato mash, one drink. They always lie to me, the first time a lady told me i only have 5 items in my order, that is everything. I said I picked 6 items online, why short one fries? She said I only got one sandwich for free and showed me a copy computer printout. no fries in the copy. The second time she called the manager, the manager lady printed out another copy showing the fries being canceled and they said I canceled it by myself. I said "no, I never". the third time, they told me they were out of order fries, so the fries were being moved from order. I ask them: `Can I have another side instead of fries?" they said" no, if you want the other side, we should charge you" they always lie to me, and I order fries online they don't have, but I think I can have something instead. if I order another combo, not including fries, I should ok to have 6 items total, rights? They rule and...