Crumbl — Restaurant in La Quinta

Horrible service. I Recently went in to get some mini deserts with my boyfriend. We have been to this location many times and haven’t had issues before. This time we walked in, checked out the kiosks but then decided we wanted to pay with cash so we waited at the front register. There were two employees working and neither acknowledged us standing and waiting so we assumed they were preoccupied. Then two different people come in to pick up online orders, one gets theirs and leaves, and the other one waits for theirs to be finished. All the while it’s been 10 mins of us standing and waiting and a group of 4 had just walked in and also waited in line behind us. 5 mins go by and then they get out the other pick up order then go BACK to packing more items and ignoring us in the process. It has been 20 plus mins and the people behind us had left, when my boyfriend calls out and asks if we could place an order the employee says “I’ll be with you in a minute.” We left. We knew what we wanted to order, we were ready and we waited patiently, I understand being busy but this was blatantly...

Every time I come in it’s a 10 out of 10 experience! I have a favorite Cookie the pink sugar and when it’s on the menu I’m there a LOT during that week! I just moved to CA and this store and their customer service is excellent compared to my other one! They apparently have a new recipe for my cookie and Kate a manager there has been so kind and gone above and beyond to switch them out for me because they tasted different n I wasn’t a fan of the new recipe! She’s so kind and had great customer service skills! 👏 there’s always a line out the door and they all are still patient, kind, and working hard!! I know it’s pricey for just a cookie but they are really good and...

All the Crumbl cookies I’ve had are delicious as they follow strict recipes but not all stores have helpful friendly staff which is the reason I DO NOT GO TO THE PALM DESERT LOCATION any more, especially rude is the thin guy who acts as though he’s doing people a favor by “helping” them which he barely does and with a really bad attitude.

BUT The La Quinta employees are awesome!! They are patient, helpful and greet/treat you with a genuine smile which is why I drive to La Quinta for goodies for friends and family, I love it there!!

A cookie is a cookie but it’s the staff who create...