Starbucks — Restaurant in La Quinta

Firstly, before giving this narrative, that I hope helps whoever needs to read this, I would like to preface: if you take a look at my reviews, rarely would I ever speak negatively, only, if in truth it would be the just thing to do and the need to named staff or establishment really needs to take a look at themselves. Trust me, I have a few one or two brewing, but I also believe in giving a fair amount of chance for a positive change. I want to believe in the best of people. That being said, I will do nothing short of giving credit where it is due, because too rare do we look for the positive; I hope I can shed some of the light I have found within my own positive experiences.

Amazing atmosphere! Superior Service! Marvelous moments! And a terrific team! A little Doctor Suess alliteration for some silly amusement for the team I speak of so highly. I hope you guys can find some enjoyment when you get a chance to read, and hopefully make you crack a smile, because it is the least I can do for all the smiles you have made me carry with me after starting or ending my day with you! The whole team serves excellence, even if they are having a rough day, they always bring their best and reciprocate the kind and respectful energy I try to give; they ALWAYS reciprocate double-fold! I would like to point out a few who have really stood out, and then two who have gone above and beyond. Lea, Kennedy, Geronimo, Dylan, and a few others- whose names I will acquire and add into the edit later- Thank you SO much for the positive attitude and vibes, the warm and friendly faces, the kindness, and personability... all are things that are often forgotten in the service industry and even amongst one another...YOU guys help to restore my faith in humanity every time I get to see you guys! Now for these two, no words could truly describe the way they have already, repeatedly exemplified sincerity and "love for your neighbor"...V and Nick, we need more hearts like yours in this world; Thank you! And to the whole team, thank you all, I look forward to all the vibes here at Jefferson/111 Starbucks

I’m writing this review to express my sincere appreciation for the exceptional service I received at this Starbucks location, this Sat morning around 9am . I mistakenly placed a mobile order for a brown sugar oat milk cortado and a jalapeño chicken pocket through the app, thinking I had selected your location. I had inadvertently chosen the other location also listed in hwy 111. Upon arriving at your store, the app indicated that my order was ready . Despite it being a busy time , your staff and Dylan immediately acknowledged me and Dylan took the time to initiative to help resolve my error. He promptly prepared my order, and it was ready within minutes. I was truly impressed by Dylan’s attentiveness and efficiency, especially during what appeared to be a rush hour. The outstanding customer service I experienced, along with evident cleanliness of your location, has made me a strong advocate for this particular Starbucks. Therefore, I totally recommend...

WORST STARBUCKS EVER. They ALWAYS mess up our order. We go there about 3 times a week and EVERY SINGLE TIME we go in there one of several things happen: either they prepare our drinks or food terribly (like somehow they aren't working on a standardized level) or they completely FORGET something or they are really nasty to us! It's unbelievable. We've complained several times and each time they just give us a little card that has like 5 bucks on it for next time. You know how many of those we've had? A lot. I dont get it because they're not really ever that busy. It's not like we're in the big city! I mean, how do you FORGET an item on a 2 item order?? I'm always standing there wondering where my drink is as 10 other people who were behind me are getting served theirs. Bad customer service, bad food service, bad drink...