The Home Depot — Local services in La Quinta

poor customer service training for management. I went to return something that was purchased about 4 months ago. I also didn't have my receipt. I understand the no receipt policy and the beyond 90 day thing. The young man that originally helped me was courteous, explaining both policies -but I asked for a manager to see what could be done outside of the policy - (I was offered $1 for the box of nails I bought for $18 four months ago) the woman that came over after some wait time told me that without a receipt they could only give the minimum retail value and since it was now on a close out its value is $1. she would not budge from the "policy" I told her I was going to shop that day and would be spending $$. I was clearly upset and told her i would just go to Lowe's to do my shopping. No alternative was given by the "manager" her answer was the same as the young man that originally helped me. In todays competitive market I would hope that they could come up with better than $1. Had she offered less than my purchase price or a %off coupon I would have been fine with that. I also was offended when she told me the receipt count for the day as an explanation why they couldn't refund me any more, like "we couldn't do that, we have 20,000 transactions per day" well from the customers standpoint that sounds like i wasn't important and besides there's 20,000 other people that are filling the cash drawer and they didn't need me. (I know she didn't mean that, but it didn't need to be spoken to a upset customer) I'll bet they spend way more in advertising to get one customer in the door and probably are running some coupon as we speak. I was on the email list and got coupons emailed to me daily (canceled that) So i would say it was poor training and they should teach them to think out of the box better.I left the box of nails there and My Lowes receipt was $313. probably not done with home depot but certainly...

Went to visitf this Home Depot when I was shopping for appliances. They convinced me that if I purchased there, delivery and ownership would be great, because all the stores are connected. They separated my appliance order into two separate orders with different delivery dates. One of them being before I even had walls up to accept the appliances. Then they cancelled my order. Then they reordered double appliances. Then they lost my order. Then they refused to honor the delivery date that I asked for. Then they claimed the only delivery would be when I was out of town. I call ahead, ask if someone needs to be there, ask what needs to happen, the delivery person tells them not to open the boxes since the appliances are going to sit in the garage until the house is ready. My house is delayed, as all home building experiences are. My appliance installers pull the gas dryer out of the box to find that it's been dropped and damaged so badly, it's unsafe to be installed. I call the store I purchased from, explain my awful experience, and am treated hostily over the phone, yelled at, and told there is nothing I can do. I ask to speak to a manager and he sarcastically tells me "I'll take a message but they are going to tell you the same thing". No phone call back from a manager. I have had issue after issue with all of my Home Depot purchases but to not stand by your products when delivered damaged? Be rude to a stressed customer asking for help because the item you delivered is dangerous? This is not how a new home owner needs to be treated. Disappointed in a very real way and will never recommend your store to anyone. No one deserves to be...

Sculptor here- I generally love coming in on my own time for my projects, however today after picking up a delivery order and asking a white older woman (forgot her name but she had a sleeping beauty themed drawing on her apron) at the pickup counter for assistance, I won’t be returning as a customer to this location. The order consisted of 3 giant bags of soil and 2 slightly smaller granite soil bags, so I simply asked if I could get some assistance from a male employee to load them into my car to which she snidely laughed at me and asked how I’m going to unload alone. After expressing confusion, she stated that she “could ask for help, but…” and reiterated her question mockingly. Mind you she kept looking at my Mexico jersey since the beginning of the interaction, looked at me up and down, and questioned what service I work for 3 times after I had already showed her the order from my side to reassure that I’m not some kind of thief. It all felt very micro-aggressive, humiliating as it happened in front of other customers, and overall rude as she made me feel like an inconvenience just for asking for assistance . I was able to load alone, but I would have preferred help as I am currently healing from a bit of a leg injury that I didn’t want to put too much pressure on. Me not being a client in that moment shouldn’t have excused laziness and rude attitude, and I’ll start taking my business to either Lowe’s across the street or the Indio location since the workers at both of those places have always been welcoming and have offered assistance even if I didn’t need it. I’m still a little bit shocked this...