Wendy's — Restaurant in La Quinta

First, the positives, such as the food always served well and a attention to keeping the place clean and organized. Unfortunately, closing procedures and drive-thru are put before any walk in customer at the counter. Walking in a little after 7PM all the trash cans expect one were blocked with yellow cones protruding out. When asked if they were closing, an employee wearing all black and headset responded loudly “Just getting ahead!”. She seemed disturbed to answer such a question. When ordering at the counter, you are ignored as they continue making orders for the drive-thru and others. We weren’t recognized until we saw they took several minutes not asking if we were ready. It’s pretty standard protocol nowadays in fast food restaurants in this area. Before finishing eating, we were instructed to only throw away trash in the furthest trash can from the entrance. The employee from earlier said this as she was mad because someone put a little bit of trash on the covered trash can. Really felt unwelcome and like if we were a burden when such an industry is about doing...

I went yesterday and ordered a biggie bag and chicken wrap at Wendy’s la Quinta. I found a blonde hair in the wrap and then went to the restaurant again. They told me no one there has blonde hair indicating im a liar? Me and my friend have brown hair and I don’t see what’s the point of lying. The red head lady in her 30s was very rude to us. I was like well can I get a refund? And she left and was talking with her coworkers and cussing. She came back with the money and asked if all the food is complete. I literally paid with a card and I said that and she’s like I can’t it’s only with cash. I’ve worked in service before and ik it only has to be to the original payment. Ik it’s Wendy’s and it won’t be a 5 star service but why so rude and unprofessional ?Worst service ever...

I really, really like Wendy' burgers, especially the jr. bacon cheeseburgers and the fries. I recently tried the frosty cold brew drink at the Rancho Mirage location and loved it. Yesterday, I was near this location and decided to stop there for lunch. The person helping me was either new or untrained. I couldn't hear what he was saying and he didn't understand English. I finally got my order through to him but when I ordered the chocolate coffee drink it was confusion. Another person came to the rescue and asked if I wanted the Frosty Cold Brew, yes, I said. He said they didn't have coffee and chocolate drinks. ????? Isn't cold brew coffee???? The first person came back and my friend ordered in Spanish...