WaBa Grill — Restaurant in La Verne

The food was good today, there was a small piece of plastic mixed in with my chicken though. I have been getting curbside pick up at this location for years. I had to call three times before anyone answered the gentleman that answered told me I needed to come in to get my food, when I went in, I asked are you no longer doing curbside he said he was new and had only been working a month and no one has told him about curbside. The woman that was behind the counter chimed in rudely and said I’ve been working here a year and we have never done curbside. Well curbside is still available service option labeled on Google, so if there is new management, they need to change that or train their employees. Not only that while I was questioning them about curbside the new worker was asking me what my name was just to get me out of there. This is not the customer service that I’m used to at this location. Hopefully this issue will be fixed. Part of the reason why I like going to this location is because of...

Horrible customer service from both ladies working 1/6/2025 the lady at the register shrugged and rolled her eyes as I walked in and was extremely rude. I asked don’t you close at 10? Your site says 10 and I just got off work sorry. And she went “no 9pm” I said I’m so sorry I was going off your site. “You know never mind since you clearly cleaned everything, don’t want to make you clean again!” She said “okay if you’re sure” and rolled her eyes. The manager got involved and made everything worse. Shame on this location and the girl manager on duty 1/6/2025 you ladies yelled at me and make me feel bad when I already apologized. Shame on you WaBa grill. Hope they make this right. I already called CS and Richard said it’s not up to him and “hopefully I get a call” literally didn’t care. Wow WaBa...

the meat was horrific. i got like 4 bites of chicken, but it was the inedible parts of the chicken that have weird body parts like tendons or cartilage. the steak was awful. the meat was the quality of catfood. it was not meant for human consumption. also i got like no sauce in the bowl. and i ordered all the different sauces on the side, but they only gave me two hot sauces.

there was barely any meat at all. it was a nightmare, cuz usually waba grill is top quality and gives u very genorous amounts of meat. so u can imagine my disbelief when i opened my bowl and saw and smelled the nightmare! this place needs to close down... its really bringing a bad name...