Farrelli's Pizza — Restaurant in Lacey

Dear Farrellis Pizza,

I hope this letter finds you well. I wanted to take a moment to express my disappointment with the recent experience I had at your establishment. The treatment I received was incredibly disrespectful and I was told in a very rude manner not to come back.

During my visit, I encountered a significant amount of resistance from your staff. They were not only dismissive but also demonstrated a complete lack of regard for customer service. The manner in which they communicated with me was unprofessional and unacceptable.

Furthermore, the incident left me feeling disheartened and disrespected. As a customer, I believe it is crucial to be treated with courtesy and respect regardless of the circumstances. Unfortunately, this was not the experience I received at your pizza place.

It is disheartening to write such a negative review, but it is important for businesses to be aware of the impact their employees' behavior can have on customers. Customer service plays a vital role in shaping the overall experience and the reputation of any establishment.

I understand that no business is perfect and mistakes can happen. However, I would like to suggest that you take immediate action to address this issue. Providing further training to your staff on customer service and professional conduct could greatly improve the overall experience for your customers.

I hope that my feedback can serve as an opportunity for growth and improvement within your establishment. It is my belief that by addressing these concerns, you can create a more welcoming and customer-oriented environment for all patrons.

Thank you for taking the time to read this review I truly hope that you consider my feedback seriously and take appropriate action to rectify the...

Farrelli’s Pizza never disappoints, and this visit was no exception! The pizza was absolutely on point—hot, fresh, and packed with flavor, just like always. The crust was perfectly baked, the toppings were generous, and everything tasted like it was made with real care. You can tell they take pride in what they serve.

One thing I especially loved this time around was the endless drink options. They have a great variety of flavored iced teas and lemonades, which was such a fun surprise! Whether you're in the mood for something fruity, sweet, or a little tart, there's something for everyone—and you can keep going back for more. It made the meal feel even more refreshing and enjoyable, especially on a warm day.

The atmosphere at Farrelli’s is always welcoming and laid-back, perfect for a casual dinner or a hangout with friends or family. The service was friendly and efficient, and everything came out quickly, even during the dinner rush.

Farrelli’s has become one of our go-to spots for a reason—it’s consistently delicious, and they always manage to add those little extra touches that make the experience special. Can’t wait to come...

Is cheese now like gold? I fail to see any benefit to the restaurant in treating it as though it were.

I love Farrelli's. I adjusted to having to order the crust "well done" in order for it not to be raw, but I would absolutely draw the line at having to pay for "extra cheese" in order to receive visible cheese at all.

Perhaps there are now too many branches and quality control has become difficult to maintain, but I guarantee that 0% of long-term customers (and probably close to 0% of new ones) value sparse cheese or "thick pepperoni" that is now sliced even more thin than the Rosa's Crisp & Curl pepperoni comes.

You were never the cheap option. Prices increased, ok. We were already paying half again as much for take-out. It was worth it for excellent pizza.

But I can't help but compare Farrelli's recent efforts to the impressive pizza I encountered when I moved to the area. Visiting friends and family said, "wow".

This...