Fox's Pizza Den — Restaurant in Lafayette

I called and explained I had never been to their restaurant and didn't even know about them before and wanted to give them a try but I would only order if they would do a no contact delivery. Prepaid with a credit card and included 20% tip just to have delivery driver simply walk up, leave the pizza at the door, and leave. The employee who took the order insisted this wasn't a problem.

Delivery driver shows up, rings bell twice, and leaves with pizza. I saw it through my security camera and I was not at the residence at this time. He didn't even back away from the door. I did get a voicemail from the driver but he didn't leave his number and there was no missed call or CALLER ID entry so my only option was to call the restaurant.

When I called the restaurant, manager "Hank" was extremely rude and argumentative. He insisted that I should have told driver to leave the pizza, and didn't seem to have the intelligence required to understand that a security camera with no speaker or microphone isn't a phone or a walkie talkie and I can't just communicate with the driver via ESP. Instead of arguing with me about the status of my security camera, I think his time would be better spent providing some basic entry-level training to his delivery drivers about what "no-contact" means.

Do not order from Lafayette Fox Pizza Den managed by Hank. If they are more concerned with shouting at someone over the phone that "most people can speak through their security cameras" than actually setting a good example for themselves with a brand new customer they probably don't deserve your support through this difficult...

we haven't been here for quite awhile...we came in to get some pizza and the girl behind the counter wasn't that good at takeing orders also I had to tell her how much change to give me back....she wanted to give me to much...she asked me how much change should I give you....if you can't run a register and cout change you shouldn't be up front takeing orfers...I would expect the owner/Manger would make sure there employees are trained to do their job before letting them do it by themselfs.. also make sure they know how to count and give change..got a 16 taco pizza and a 24 meat surpreme.. taco pizza look like it cooked for to long hardly no meat and sauce very dry and tastless and I had to take it back cause they forgot to put the lettuce and tomatoes on it ...the pizza sucked..the meat supreme looked a little better butall the meat wasn't spread around evenly and some pieces had hardly no meat just mostly cheese.. we used to love your pizza but for what I paid and what I got...

Finally decided to give this place a try, but it's the first and last time I'm coming. Ordered a pizza for pickup and was asked to sign the receipt by the lady working the counter. Pretty normal stuff, until I handed it back and was met with the nastiest smirk and most sarcastic "thaaanks" I've heard in my life. I'm not tipping for coming to your place of business to pick up my pizza. For delivery, yes. Dining in, sure. Pick up, no. If you want to be mad at someone, take it up with the person paying your wage, not the customer.

Just a terrible customer experience. If the lady who I encountered was the manager, then I feel bad for the people who work underneath her. I'd love to say it was an off night for her, but that's a reaction from someone who rubs people the wrong way regularly. Pizza was a 3/10. Cook the cheese longer. Nothing about this place is worth visiting. To the owner, get the right people to work in your store. It's costing...