White Castle — Restaurant in Lafayette

Disappointing Service and Lack of Accommodation I’ve been a loyal customer of White Castle for over 30 years, but my recent visit to the Lafayette, Indiana (#46) location on March 9, 2025, was extremely disappointing. I placed an order for a 10-sack with no onions and no salt due to an onion allergy. The night manager, Rochelle, informed me that all the grills were prepped and refused to accommodate my request for fresh preparation. She suggested scraping off the onions, which was not acceptable for someone with an allergy. When I explained my situation, she laughed and questioned my allergy before apologizing insincerely. I asked for a reasonable solution, like a discounted fish sandwich, but was denied. Rochelle was dismissive and unhelpful throughout the interaction. As a long-standing customer, I expected better service and understanding of dietary needs. This experience was disrespectful and unacceptable. I hope this issue is addressed to improve customer service for others in the future.

Extremely Disappointing Service and Deliberate False Information As a loyal White Castle customer for over 30 years, I was deeply disappointed by my recent experience at the Lafayette, Indiana location on March 9, 2025. Initially, I was provided the wrong restaurant number, but after contacting 1-800-THE-CRAVE, Justin Kyle confirmed the correct store number as 050042. At approximately 12:36 AM, I placed an order for a 10-sack with no onions and no salt due to my onion allergy. The night manager, who stated her name was "Rochelle" (though I am uncertain if this is correct), informed me that all the grills were prepped and refused to accommodate my request for fresh preparation. She then suggested scraping off the onions, which is unacceptable for someone with an allergy. When I explained this, she laughed and questioned my allergy, only offering an insincere apology after I emphasized the seriousness of my condition. I requested a reasonable alternative, such as a discounted fish sandwich, which was also denied. Furthermore, when I asked for the district manager's contact information, she directed me to the 800 number rather than providing it directly. This experience was both frustrating and disrespectful. As a long-standing customer, I expected better service, especially regarding dietary needs. Laughing about an allergy and refusing reasonable accommodation is unacceptable. I hope this matter is addressed promptly to ensure no other customer is treated in such a...

I had a very positive experience with White Castle after a challenging morning gone horribly wrong. My wife had ordered our lunch using an app, and I had a few minutes to wait for our food to be prepped up because she didn’t know how close I was to the store, so I arrived too early. The worker who rang up my order gave me a small drink on the house while I waited, which I thought was quite generous since I was more than willing to pay for it. The food was fresh and delicious, and the order was correct 👍 Entire staff was kind and friendly, and I didn’t have to wait too long at all for our meal. I recommend the 1921 burger! 🍔 The restroom was very clean and tidy. The only negative I saw was one of the booth seats was ripped at one corner, maybe upholstery repair was on its way, but other than that, this location passed with flying colors. After having several bad experiences in the past with a lot of restaurant locations and the decline of quality overall, I praise White Castle for being a place that still cares about their customers. Please give this location a chance for your next round of hunger pangs, you won’t be...

It's exactly what you expect. Standard fast food interior. Marginal service when inside with most all tables dirty and taking several minutes to be acknowledged for an order to be taken. Eeyore was noticed eventually and his order taken (nearly walked out through since was not sure the order process would happen). As for the slider with cheese, it's as it always has been. It's what you come here for over the last few decades. The 1921 slider is much preferred though, as it's actually a decent tiny burger. Add some mayo and horseradish mustard for the perfect compliment. The chicken rings, not worthy of a repeat as they gone flat over the years (literally). The fries are standard crinkle fries, dip them in some zesty sauce or stick to straight up ketchup. Overall. It's what it always has been. A unique fast food crave for most and it works. And if it's been awhile, I suggest the 1921 Slider. It's what made Eeyore...