Jersey Mike's Subs — Restaurant in Lake in the Hills

As much as I enjoyed my first 2 visits to Jersey Mike's of Lake in the Hills, it saddens me to report the uncomfortable visit my wife and I experienced yesterday (Saturday nov 4th) evening at 6:30pm. We walked in as the only customers in the place, although another gentleman walked in moments behind us. There were 4 employees standing behind the counter talking amongst themselves while they completely ignored us. After a few moments, they broke their conversation huddle and acknowledged our presence. Notice, I did not say that they greeted us. It was an uncomfortable and awkward period of time as we waited for the 4 employees to decide if we were worth the time to provide service for. I might add, a letdown, after I had boasted to my wife about how awesome the food was at Jersey's (she had never been there). At one point, I turned to the other gentleman who had walked in after we did, and we both said simultaneously, " Are we are inconveniencing them?" Eventually our order was processed, and I asked the person who took our order how I can add to my points (I had recently signed up for their point system). He told me to sign in my tel # at the cash register. I paid, and then asked "how do I add to my points, to which I was informed that I "should have signed in on the keypad prior to paying", oooookay, now that I know that... They said I could provide them with my tel #, and they would see if they could add the points to my account. No, I did not give them my number, because they (the employees were not very convincing that they knew what to do). Hope it gets better, because the food is good, but when you do not feel welcomed, it is...

Up Date as of 10/26/21... I received an email when I posted about the poor service stating how sorry they were to hear about my review. They would send me a coupon to try and make up for it. I never received it. I was going through my old email, deleting old mail, and ran across the email stating they would send a coupon. I reached out to them stating that not only was their service at the restaurant poor, so was their customer service. I received an email right away stating they were sorry for the "over look". I did receive two discount coupons yesterday. After all this, I still like their sandwiches.... I am literally standing waiting for our sandwiches..been here 15 minutes.. my sandwich has been on the counter for 5 minutes. My husband's not even started..he has to be at work in 10 minutes from now! They're to busy doing on line orders and phone orders instead of people who actually come in! Never asked my husband what he would like on his sandwich when it was done.. very disappointed 😞 On the...

I would stay clear of this Jersey Mikes at all cost! I have never gone into a Jersey Mikes and watched someone weigh the bread, then slice the cheese and meat sooo thinly where I had to ask the guy if he was planning on putting any meat on my sandwich and then weigh it again. I asked for extra cheese cause it was pretty much non existent and they charged me 2 dollars for paper thin cheese (actually I think paper is thicker than the cheese he sliced). I walked out of here paying 33 bucks shaking my head what did I just pay for…. No thanks go to another Jersey Mikes let this one close down cause obviously if they have to weigh my bread before the meat or cheese and then again after putting what I assume was meat … no thank you! I’ll starve before I ever come back to this Jersey Mikes. Worse Jersey Mikes I have...