Olive Garden Italian Restaurant — Restaurant in Lake Oswego

I guess I should have read the reviews about the customer service before me and my boyfriend went. It is sad to say that , The service was truly horrible. They were very nice but very disorganized. The two hostess at the front treated us as if we were an inconvenience for them. They had friends over it looked like and continue talking to them and kind of brushed us off and gave us odd looks. Eventually one of the girls sat us down and we did not have a server for 20 minutes. We ordered our appetizers on the electronic device at the table. We only got our mozzarella sticks.. No drinks or breadsticks that we ordered. The gentleman who gave us our breadsticks was very nice but didn’t take the time to ask if there’s anything else we needed even though he noticed the red flashing light on the device (that means we've called for a waiter). I think the part that bothered me the most was the fact that we waited for so long and there was literally waitress acting like highschoolers. taking selfies, playing on their phones and FaceTiming friends as we were wondering, “where is our server?” My boyfriend eventually got so irritated he got up and had to go find a waitress himself. we finally got a waitress, but she had no idea what she was Doing. She was very confused. So we finally got our drinks, breadsticks and the food, The food was actually good. But it would've been more enjoyable if the other waitresses weren't closing up, putting chairs up and the waitresses looked so miserable like they just wanted to leave.

The manager came over and sincerely apologized to us and got to know what we were up to that night. she was kinda of our light of the night. She treated us the how customers should be treated. She even took food off our tab because we waited for so long, she even put our food in the boxes.

One thing I can say that would make this business better, get rid of the electronic device thing. Because we ordered our appetizers and drinks on there and they ended up either not bringing stuff at all or bringing twice of the same thing that we ordered. When we asked about this the response was “when we send things in, people will just mark them off so we don’t see if you got it or not. and if you do it on the electronic device, it could send things in twice because you order on there and if you didn’t get it, we will put it in manually so it shows up twice (it goes on your tab even if you didn’t want it)”. So I think a lot of organizing needs to be done around there.

My boyfriend was excited to try Olive Garden for the first time..I love olive Garden but this experience just ruined it for the both of us. I’m extremely humble and really am not the one to complain. as being a waitress in the past who was the only server on the floor, and being a ER nurse now where it’s always hectic, I get it. but this was just unacceptable, felt like I was treated as an inconvenience rather...

Horrible service - from hostesses to our waiter, Nicholas. Tried to reserve our spot online - it said no wait. When we went in they said it would be about 15 mins. Ok, no problem. We asked for a booth. When I sat down I notice one directly across from us. Waited a few minutes & they said they found a booth. Great! It was directly next to the kitchen, my wife politely asked for a booth not next to the kitchen. The hostess seemed very annoyed by this & asked if the table across from the kitchen worked for us. We said we preferred a booth & not next to the kitchen - which we had previously stated. She said fine, it’s going to be 30 minutes. Again, seemed like we were inconveniencing her. At this point we went to sit down and surprise - the girls said that they found another booth - the one that I had spotted when we originally sat down. Perfect. We sit down & the waiter comes over immediately and asks if we are ready to order. Seems like he was in a rush. Said needed a few minutes but put in our drink order. When they brought plates for the breadsticks my wife noticed they were dirty but decided not to say anything because of everyone’s attitude. Then when Nicholas brought out the salad plates they were even more dirty than the other plates. It was apparent that they were dirty & im not sure why he would even bring them out. We politely asked for new plates. Just went downhill from there he made a backhanded comment to us, we asked for a refill on our drinks he came back empty handed, checked on the the other table asked if they wanted a refill on their drinks & brought back their drinks. At this point it’s seeming intentional. We asked him if we could get our refills he storms off laughing and grabbing his coworker, pulled her to the back. Obviously talking about his “difficult customers” the woman brings out the drinks and walks away laughing. Food was off - at this point we just wanted to leave, asked for boxes. Again I could hear him laughing and saying something to his coworker about us. When we were leaving not one of the three hostesses said anything to us, no thank you have a good night - nothing. I have never experienced this at Olive Garden. They obviously did something to our food as well as I got sick about an hour after eating the very little we were able to eat. Threw the rest out. Probably the worst experience we have had dinning out anywhere. Left no tip for Nicholas & honestly he should probably look into a different line of work not dealing...

We came here a few days ago and was excited to come as we haven't been to olive garden in ages because it'd not really all that kid friendly but one of my children did end up eating their food, while the other didn't. Service was fine, food was ok but silverware was completely dirty. Each set of spoons that arrived with our food was dirty, with dried food encrusted on them. Towards the end when we were paying, the waitress asked not once, not twice but a total of 5/6 times. How are you going to tip me? It was a bit insulting because we always tip and yet she still kept going about, "How are you going to tip me?" "I better be tipped," "will you be tipping in cash or card?" "How are you going to tip me?" "So are you going to tip me in cash or card, or what?" When we pulled out a gift card that was given to us. And than she let out a big grown "OOOOH SO YOUR PAYING WITH A GIFT CARD?? So what ARE YOU going to TIP me with? Cash or card?" She repeated AGAIN. It was seriously irritating, than she tried to basically dictate how much we needed to tip her. We always tip *15% and than depending on our experience we may tip more but apparently that wasn't good enough and she wanted a bigger tip. Definitely not returning to this location. Food isn't that great to want to return and they seriously need major quality control when it comes to their silverware. I didn't notice my first spoon was dirty until I used it and felt the something hard and crusted on the spoon. We were definitely not trying to be "those people," who complain but seriously, every spoon was absolutely gross. We asked for a new spoon after the third one we picked up off the table was also crusted with food on it. The cherry on top of it all was how bold and rude the waitress came across when we had to pay. Again, we were already going to tip her to begin with, but her asking and repeating how we were going to tip her and how much we were going to tip her, and than dictating how much we needed to tip her was absolutely rude and uncomfortable. Not coming back to this location and do not want to come back to Olive garden for a...