Jersey Mike's Subs — Restaurant in Lake Stevens

In all of my 65 years of life I have never come across a worker with such intentional deliberate acts of poor customer service and being a terrible person. This guy really gives hard working fast food workers a terrible name. I got to Jersey Mikes about 2:20pm on February 1, 2025. There was a line of about 4-5 groups of people. I waited in line for about minutes and it was not moving at all. They had 3 guys behind the counter. So I thought I would place my order on the app while I was waiting. I waited about 10 minutes and I noticed they had not pulled any of the orders off the printer for the app orders. I waited about another 5 minutes and went up there and asked if they were working app orders as I have not seen them pull any of those orders. He asked me my name and I was really hesitant to give it to them. I eventually did. They told me they work the customers in the store before they work the app orders. I didn't want them to work my order in front of anyone cause I knew there were orders that were ahead of mine. In the meantime people came in and got in line behind me. I told them to go ahead and get in front of me as I placed my order through the app. I didn't think I needed to be in line in order to get my order. So I am waiting in the line behind the people that I just told to go in front of me. We just kept waiting. They finally put their order in which was for footlong. They finally started making her order at which time they still are not making my app order. I can see the order on the counter with my name but no sandwich next to it. They finally got the meat and cheese on the people's order in front of me. We are talking about if they just took the minutes to dress their sandwich they could get them out of here. They still would not finish their sandwich. It is down to 2 guys as one had cut himself. The meat and cheese guy decides to take the order from the family of 4 behind me. Still will not finish the peoples order in front of me or even start my sandwich. He cut the bread for mine about 10 minutes ago. He is still dinging around and then decides to start the meat and cheese for the family of 4 behind me. Still will not finish the peoples order in front of me or even put my meat and cheese on my sandwich. The people in front of me are getting fed up and they tell me they are leaving they don't have time for any more of this. I said yeah me too. Then I asked him for a refund. He continues to work on the family behind me order. I had to ask again for a refund and he said I just need to finish up with this other order. I said YOU MEAN THE FAMILY'S ORDER BEHIND ME????? I told him that's ok I will dispute the charges with the bank and left. I watched him intentionally not work my order. The bread was still sitting there with nothing on it. He knew it was my order and he knew I had questioned them about the app orders. I will say that the app orders that were ahead of mine were all prepared and sitting on that back counter. I write reviews all the time but I never have written a bad review. I just gave them a great review 3 months ago. I got the best customer service there. They were great. They need to get rid of their bad apple before they lose any more customers. I talked a bit with the people I let go in front of me. I was telling her how great this place was and how I started coming here instead of Jimmy Johns. I can say they lost 3 customers today as I am sure they are going back to JJ's just like me! Oh and by the way I have already reached out to corporate. Waiting to talk to them. I have never gone this far before but them again I have never been in a restaurant for over 30 minutes to get a preordered prepaid food and walked out...

Update 7/13: Updating from 0 to 5 stars. I haven’t been to the store since my review in April. I decided this evening to give it another try and I’m so glad I did. The two young men working there were wonderful. Both were very friendly, thorough and made great sandwiches.

After reading other reviews I realize I’m not alone in my experience. This store should really invest in folks who don’t seem so irritated by doing their job. The last two times I have gone in, I have left shaking my head by the way the staff has treated myself and others. This evening I came in asking for a turkey and provolone, same thing I always get. When I was asked if I would like bacon, I asked to confirm it was in fact turkey and provolone. The young lady looked up and said, “no, you asked for a #8”. I told I asked for a turkey and provolone to which she argued I asked for a #8. After a few times of going back and forth I finally said I didn’t even know what a #8 is. She pointed to the Club. I explained I don’t eat pork, so I wouldn’t order that. She was obviously irritated and began picking off the ham from the sandwich. When I noticed she wasn’t starting fresh I repeated multiple times that I can’t eat pork, it makes me sick and she continued taking it off the other meat and cheese and slicing more turkey, putting it back on the sandwich. I finally said “I won’t eat that”. She looked up at me asking “so I need to give you new bread, Turkey and cheese?” I tried to respond, “yes, pork makes me ill”, to which she interrupted saying, “I don’t need you to explain yourself.” Well, she could have fooled me because I didn’t know how else to say it to her.

From there, I asked the gentlemen who also worked there for her name. At first it appeared he wasn’t going to tell me but on the third ask he whispered her name to me.

The entire experience was unacceptable and I have sent an email to corporate already. For $47 (two sandwiches (one regular sandwich, one giant), two bags of chips, 2 brownies and one drink) you would expect much better...

I placed an online order at Jersey Mike’s in Lake Stevens with an estimated pickup time of 1:02 PM. I arrived early, around 12:55 PM, and let staff know I was there. The store was very busy, which I totally understood — so after waiting around 25 minutes without receiving my order or any updates, I decided to just get in line like everyone else. It made more sense to wait 5–10 minutes in line and have them make the sandwich fresh than to sit there indefinitely for a supposedly “ready” order.

When I reached the counter, I asked one of the employees (who said her name was Alexa) if she could make my sandwich since I’d already paid and had been waiting nearly half an hour past the ready time. She told me I had to step out of line and wait off to the side — again. I explained the situation, and she still refused.

She had no problem taking the time to give me a refund, but wouldn’t take a few minutes to just make the sandwich I’d already paid for. That was at 1:31 PM — almost 30 minutes after my order was supposed to be done. The attitude I received during this whole situation was rude, dismissive, and completely unhelpful.

If your store is so busy that you’re unable to keep up with online orders, at least allow customers the option to get their food another way. Making me sit there for 30+ minutes for an online order when I could’ve just walked in and had it made in 10 makes absolutely no sense. I was already having a hard day, and this made it even worse. Really disappointing experience — I won’t be...