Kit Kat Club — Restaurant in Lake View Township

We had a large party of 8 in town and thought the drag brunch would be a lot of fun. There were definitely some issues with our reservation and lack of confirmation - we booked this event 6 months+ in advance and there was some confusion with our reservation due to COVID-19 (they never confirmed via email but verbally confirmed). Luckily a month before our trip we called in to verify our reservation and they were able to "squeeze us in." Our group arrived for our 11 am reservation and we did not get sat indoors, they sat us outdoors on the sidewalk. Sitting outside was fine except there was severe weather in the forecast. There were two tents outside, separated by a tree. A couple of seats at the table did not have overhead protection from the weather. The gentleman who seated us assured we weren't going to get rained on although we requested they adjust the table to get us out of the potential weather (which they did not). The venue packed everyone into a very small space and tried to take away one of our tables to accommodate another group coming in (that would have sat our group of 8 with a 6 top). We begged to keep the table and they obliged, but they were not kind about it. The tent was already packed with people and servers were having trouble squeezing between tables, there was no need to add more people to that madness. Finally the server showed up and got our orders. The show started, and it was a very okay show, more lip syncing and an occasional high kick than what I would consider a good drag show, not to mention there was only a single performer to service both inside and outside. The show was fun and entertaining nonetheless. Then the downpour started (and there was even a tornado warning). We are sitting outside in a tent with a monsoon, our entire party is soaked, the food is taking over an hour, all that is flowing are the drinks. The bottomless drinks are saving this brunch. But what happens when there is bottomless drinks? Eventually people need to use the bathroom. There are two bathrooms servicing this entire lounge. There is a 15-20 minute line to use the bathroom. We had to walk a half a block in the rain to use the main entrance to the lounge to get in to use the restroom, and if there was a performance indoors or too long a line you had to wait outside. Hot tip if you are attending a show here, there is a community center across the street that saved our lives - they let us use their bathroom with no wait. We legitimately had to leave the venue to use a bathroom in a timely fashion. It rained the entire time we were seated, part of our food was forgotten and left under a heat lamp for an extra 20 minutes, service was rude as they were also extremely soaked, our food was arriving wet due to the rain... This was legitimately a chaotic nightmare for me. Definitely one of the least prepared venues I have ever seen. I understand that there were extraordinary circumstances - it was extremely busy for the Pride Parade weekend and the severe weather was hard to work around, but sometimes you are judged at your worst. Our party was able to laugh about the circumstances and still had a good time regardless of the chaos, but I felt strongly that this was one of the worst dining experiences of my life. People were put in harms way for no reason and it was absolutely preventable. I strongly encourage this venue to find a solution for bathrooms and put a weather policy in place for outdoor seating. Additionally, when you seat 100+ people at 11 am, they will absolutely all be waiting a long time for food. I would suggest you offer earlier seating options so you can start getting food and drink orders earlier. I understand that this venue may be meeting all seating capacity guidelines and restroom servicing policies, but it is clearly not getting the job done. Additionally, the 20% gratuity isn't fair when the service isn't good. Food took over an hour, arrived wet, my water glass was never refilled as there was only a focus on the alcohol (I am sober). I dread leaving bad reviews but this felt...

booked KitKat's drag brunch to celebrate for a bachelorette like party but was disappointed because KitKat sat us in the back of the restaurant where my group could hardly see the performance.

My friends came in from out of town to celebrate and event. I booked kitkat's drag brunch for a party of 6 a few weeks in advanced of the Saturday morning brunch. We got there early for the 10:30 showing and the venue was mostly empty but our group was sat in the back of the venue where no one in my group could see the show. The drag queens did an okay job trying to perform for us but I'd estimate that we were only able to see them 20% of the time they were performing. The queens had the audience dance and participate but we weren't able to see that because the guest dancers only stayed in the front of the restaurant by the bar. There was a giant tv in the back section. It would've been nice if they videocasted the performance to the back room but instead they just showed music videos and a loop of someone dancing on the beach???? ¯(ツ)/¯ That was frustrating because our time could've been improve if we could at least see the performance through the TV.

Also, near the end of the show, there was a line of people to use the bathroom that overflowed to our section making us feel like we were in the back of an airplane.

The food was otherwise solid. The waitstaff seemed organized and did a great job making sure our mimosas were full.

With tax and tip, we paid around 90 per person. I wouldn't advise anyone to go there if they were to be sat where they couldn't see the performance like we did. The queens did a great job working within the space they were given but it's not fair of management to book a full crowd knowing people will have to sit in the back where they can't see anything.

I came here to celebrate an event but KitKat seating my group in the back making us unable to see about 80 percent of the show was...

THIS BUSINESS IS PRO-POLICE SURVEILLANCE AND BRUTALITY

Dear Kit Kat Lounge management,

I am writing to express my deep disappointment and concern about your endorsement of a political candidate who openly supports police brutality and increased surveillance in our community. As a Black-owned and LGBTQ+ friendly business, I would have expected you to be more attuned to the negative impact of such policies on marginalized communities like ours.

It is especially disheartening that your business, which celebrates the art of drag and embodies the spirit of resistance and empowerment, would align itself with a candidate who seeks to expand the power of the police and increase the use of force against our community members. This endorsement sends a dangerous message to your customers and the wider community, and undermines the progress we have made towards creating a safe and welcoming space for all.

Moreover, I want to stress that increasing police presence is not the solution to preventing crimes in our neighborhood, which is already a relatively safe area. Studies have shown that increased surveillance and policing often leads to increased racial profiling, harassment, and violence against marginalized communities, and does not necessarily lead to a decrease in crime rates. We need to work together to find community-based solutions that address the root causes of crime and promote equity and justice for all.

I urge you to reconsider your endorsement of this candidate and to take a more thoughtful and inclusive approach to your political engagement in the future. As a valued member of our community, you have a responsibility to uphold the values of diversity, inclusion, and justice that are the foundation of our shared vision for a...