Lickity Split Frozen Custard & Sweets LLC — Restaurant in Lake View Township

Writing this anonymously as an EMPLOYEE who worked here whilst enduring and seeing firsthand the various shady things the owner does for a very long time before quitting! This place has failed the health inspection on numerous occasions, the employees are hired whilst not having their food handling certificates and the owner himself does not make it a priority to have an updated food handlers certificate, he has joked himself about not having it on hand and needing to renew it many times whilst making no effort to do so! This is obvious and reflected in the manner in which he runs the place. The place is overrun with a cockroach infestation, I have seen the bugs everywhere. Including inside the custard machine, under the cabinets and even inside the chocolate case!! If that alone was the only issue I would not be leaving this review. He also tells all employees to shut off the water dip wells whenever possible. This is noted to be highly unsanitary if you have ever gotten your food service license, you know that dip wells must have constant flowing water whilst the store is open. The second location on Western does not have a cockroach infestation, but the custard machine routinely has rotted custard on the back of the machine. So much so that the smell resembles spoiled milk or rotting yogurt. Disgusting. When the owner runs out of sanitizer for the dishes, he will employ the use of bleach. Which is particularly unsafe and unsanitary as most of the dishes used in the store are plastic. Aside from the blatant unsanitary conditions at the store, the employees themselves are mistreated. There have been several occasions where employees will collectively quit due to underpayment, the owner replies on tips to have employees receive minimum wage. The business is listed as having table service which is how this is able to be swept under the rug. Lickity has not offered table service post-covid, and thus the employees are supposed to be paid minimum wage plus tips. After being pressured to raise wages, the wage is still under minimum (It went from $11 to $14 for regular employees, and $16 for most managers, when minimum wage in Chicago is $16.20). Overtime and Holiday pay are not a thing here, of course. Not only that, but the amount of disrespect and name calling the staff has to endure is ridiculous. With the owner himself making snarky remarks and gossip to other managers and employees. The owner will often put down and call his staff (most of whom are children under the age of 19) names. The amount of racial micro-aggressions and gender based aggression from the OWNER is ridiculous and astounding. I’ve heard dismissals of gender identity, sexuality and often have witnessed comedic levels of racial tension from the owner and upper management.Things such as pronouns are not often respected at all. When employees suffer from accidents at work (often caused by improper training and broken food equipment such as for example, a hot fudge machine with a broken dial which causes burns and hot water to spew at employees, causing painful burns), he often blames employees for incompetence and shows little care or remorse for using broken equipment. I will also mention the frequent times that the “managers,” which are really just kids who have to run the place when the owner is not there, are not able to take sufficient breaks and meal breaks due to the busy lines and demand and understaffing. Cases such as having a 16 year old employee be promoted to manager but not being paid adequately in an effort to avoid legal hassles are not abnormal here. Not only that, but the kids are treated as adults and ridiculed as such as well. I would say the only good thing about this place is the staff who are often very friendly and helpful. Despite the ridiculous conditions which they work under, I never had any issues with my fellow coworkers as the environment when the owner is not present is pleasant despite the conditions of the establishment and the long hours and lines that we had to endure for the...

Well today myself/ my husband stopped in for some treats! There were three Caucasian girls working. We entered the store where there were four Caucasian customers sitting down enjoying some treats. We stood there waiting for someone to greet us or ask what would we like! 10 or so minutes went by with neither of them asking us anything, no one took our order, in fact two of the three girls began laughing softly , we kept waiting which is a first for me when employees are rude, unpleasant and unprofessional! Not sure if it was because of our race we were treated with such rudeness! This is my second visit here, ironically my first visit was about the same so I decided to give it another try before making my review to be certain and I’m VERY certain now! We are all created equal therefore should be treated equal regardless of race or anything! This is insulting as it is bad for a business establishment when customers are the most important factor at being a successful business! Customers are always rite is the golden rule! Their attitudes were insulting and unwelcoming! How dare they treat us with such unfairness! It speaks volumes of the establishment! In fact, one of the customers sitting inside looked at the entire scene wondering why myself/ my husband wasn’t being helped! We were polite entering we spoke not one person said anything! I write this review to bring this to the owner attention of the people that are trusted to deal with customers! I’d NEVER go back as this was twice this happened to us and it’s really sad and ridiculous! Money...

I stopped by here because it was in the neighborhood and they were featured in either TimeOut Chicago or those best of ice cream parlors. I thought it was an ice cream parlor but it was more of a candy shop. Service at the register is a bit slow, customer service needs a refresher since there were like 5 people behind the counter yet no one really working the register. I never worked in an ice cream parlor but definitely worked for a mom and pop shop during my college years and it was a two person staff where I primarily worked the register while the other person worked on orders / inventory because it was their preference. It always funny to observe and and finally the young man acknowledged that I was standing at the counter waiting to place an order. The product was good -- I don't particularly remember the ice cream as I would have taken a photo. There was outdoor seating but also a bench inside where you can eat your ice cream but was uncomfortable. They could do more with styling and decor but again, ice cream is what was good however, it is not enough for me to be a...