The Ice Cream Affair — Restaurant in Lake Worth Beach

I went to this place today in the afternoon. I walked in and was not greeted. It appeared one young lady was training another. I said hello. They finally responded. I ordered the green machine and the mango madness because two others were not prepared. As I am waiting the two young ladies are all standing there speaking with the 3rd. slowly as they spoke taking out the ingredients that appeared to be prepackaged for the drinks. The trainee stood there as I witnessed large amount of spilled chocolate all over the counter and the floor. I don't know about you but when I go into an ice cream/smoothie shop I expect it to be immaculate meanwhile yes I had my pups and they were trying to lick the floor when I noticed it was chocolate I moved far away from this spillage. I had to mention the spill 2x for one of them wiped it up. No spray and only the counter. And, yes I did have my pups and maybe they they did not need to be in there no one told me I could not bring them in...Lake Worth is full of dogs and we take our pups everywhere. I'm standing there waiting for the trainer who is slowly making my smoothie while the trainee rings up my order. Doesn't even know what I ordered even though she was standing right there when I said it. Her response. "I'm new". The trainer still hasn't blended the 2nd one and she is still talking. No one is even saying I'm sorry one minute. I was the ONLY patron in a place with 3 employees! At the end of the day the smoothies weren't even blended properly, not smooth at all. Mediocrity at its finest. Place is being...

For 10 years downtown Lake Worth used to have a Kilwins on Lake Avenue until it closed in 2018 and moved to the beach. Within two months of Kilwins closing, Ice Cream Affair opened a few doors down from where the Kilwins used to be in the space formerly occupied by State Senator Jeff Clemens office.

I popped in during the Lake Worth Street Painting Festival to check them out. I am glad that there is still a place to get ice cream because I always used to buy my daughter a cone during the festival. My first impression was that the shop was pretty basic. In addition to the ice cream, Kilwins sold all sorts of hand made candy and treats. It was more like an old fashioned ice cream parlor.

The line at Ice Cream Affair was long due to the festival but the young staff really worked hard to get everyone through the line. They even handed out menus to people on line so they could check out the flavors before ordering to make the line move faster. I checked out the flavors and they had all the usual suspects. butter pecan, vanilla, Captain's chocolate ,strawberry. Mexican hot chocolate, cookies and cream, pistachio, and birthday cake are all on the menu along with more interesting sounding flavors like garbage can and Superman. As long as they have mint chocolate chip, and they did, I am fine. Two scoops in a waffle cone will set you back seven dollars and change. They also sell ice cream sandwiches. Ice Cream Affair isn't the fanciest of places but it gets...

This place is very hot and cold no pun intended. It’s a cute little place and they have some wonderful workers but as someone who is in there about 3-5 times a week it’s just very inconsistent. Most of the time I leave disappointed because the amount I get is always so different. Every now and then I get one of the girls who recognizes I’m a regular but this is our 3rd time there this week and I’ve been disappointed each time. Today a girl who did a great job last time I was there served my boyfriend a wonderful 2 scoops, mine on the other hand was looking very sad but it’s not her fault, her coworker made it and saw I was visibly annoyed with the inconsistency between his and mine but she proceeded to ring us up like everything was normal. That’s not good customer service. The girl who made the ice cream for my boyfriend looked over at the difference and made a face because even she knew her coworker did a poor job. I’m taking a break from ICA and hopefully when I come back it’ll be more consistent. I don’t mind a smaller portion but don’t serve a party of 2 that both asked for 2 scoops each 2 ice creams that look completely different. Next time I’ll just be rude and say “No I want someone else to make my ice cream please” because this is ridiculous. There’s a picture below. Guess which...