Chili's Grill & Bar — Restaurant in Lake Worth

I’ve been to this chili’s before and the service has been nothing short of great but my boyfriend and I went in last night around 9:15pm and there was a wait to be seated, which is no problem and totally expected on a Friday night. We were asked how many and a name and were told the wait would be 15-20 minutes, again, no big deal. 20 minutes had gone by and by then we were both a little upset but still patient. The hostess that asked us how many and our name came to us and asked us again how many and our name and tried to tell us there was a 20-30 minute wait. I told her that we had already checked in and had been waiting and she looked terribly confused then a light went off for her and I guess she didn’t check us in or forgot about us but water under the bridge for my boyfriend and I because she as very nice and seated us at that moment!! After being seated we waited a solid 10 minutes before our server, Misty, came to our table. Asked for our drinks and appetizer. Another 15 minutes rolled around and we still hadn’t even gotten our drinks yet. Misty finally brought out our drinks and chips and salsa and queso. our queso had a thick film over it like it had been sitting for a while and when we tried it, it was undeniably cold and had definitely been sitting for a while. Again we didn’t complain because we understood that they may be a little busy. She came back after we had been sitting a while waiting to order, put in our order and waited for our food to come out. In the meantime she stopped by once to fill up one of our drinks. She brought our food out and by the looks of it I was disappointed. I know it is not her fault about my food but as a sever she should’ve known not to bring out a half order of someone’s food. I ordered loaded boneless wings and I only got about half the portions worth. I’ve ordered them multiple times before so I know what the proportion is. My aide of broccoli that I had ordered was, no surprise, cold. I was upset and ready to leave at this point. I didn’t see misty for a good 20-30 minutes until she came by with a water pitcher and grabbed my half full SPRITE off the table and proceed to fill it with WATER I said nothing because I was just in shock. We had to stop and ask her for the check after sitting for 20 minutes after being done with our food. I have never reviewed such terrible service like this before and very disappointed...

Welp, I don’t usually do this but here it goes..

Tonight we encountered the most rude and unprofessional staff we have ever seen at chilis, especially this location. Back ground, we go to chilis about 3-4 times monthly, since 2017. We loved all locations as they always cater well to our families needs. We usually go to Keller, lake worth, and Hulen, so this was not our first time here at all, but it definitely was our last.

We went to have dinner after being out on the lake all day, at about 8:30. There was a line out the door, so we snuck in, as we saw three open tables in the bar area. Now, we are regulars, so we know that bar area is always open seating (seat yourself). So we did, me, my hubby, and my 6 month old. As we are walking into the restaurant we’re greeted unkindly by the host, she looks at us asks us what we’re doing, so we explained. She rolled her eyes and said “whatever, just go.” So we did. As we waited 5 minutes to be waited on, her (the host) and our server, for the section were up at the front staring at us and making nasty comments, while proceeding to roll their eyes and have an attitude.

When our sever walked up, she threw a high chair at our table and said “high chair?” My husband miss-heard her, and said hi how are you, and she then screamed again “HIGH CHAIR?”. At this point, she asked to get our drinks and tells us they cannot take food orders for another 15 (again, never heard of this in almost 8 years). Mind you, still had an attitude. So I looked at her and asked her for a manager since this was obviously going to continue to be an issue. The manager came up, I voiced my concerns and how we were treated, she almost looked shocked and couldn’t speak. I told her that we would be leaving, and how ashamed they should be, as we come to this restaurant frequently. I mentioned that I was more than disappointed and disgusted with the service there tonight and my family would not be returning.

Moral is, when they get a rush, expect to be treated like an inconvenience. When they don’t like your response, expect to get the most unprofessional customer service.

We won’t be returning to this location. Ever. Keller forever has our...

I'll start off by being honest and say I've only ever really eaten one thing here. Also my thing is, once I find a place that I like something at, it'll become my go to place for that particular item/meal. So with that in mind. My wife and I recently visited the restaurant this weekend for our date, and it was very anticipated seeing as how I've been out of town for the last month (Work ).. she is also the same way with eating/choosing a restaurant that is "her place" for that meal. So obviously it was anticipated by both her and I. For the food and for our being together after such a long time of separation. So when I say it was so disappointing, you can understand the emphasis I am implying. My go to meal is the smokehouse combo with the dry rub ribs with honey Chipotle sauce on the side with smoked sausage, fries and a cob of street corn. Just thinking about it now is making my mouth water seeing as how my meal was basically destroyed because of the decision to take the dry rub ribs and street corn off the menu. Mind you this is half my meal. My go to meal. My go to meal of anticipation with my wife after being separated for a little over a month. It dam near caused me to walk out but since I didn't want to ruin my wife's meal along with our quality time. She deserved to at least get her meal. (Which by the way had not to recently been changed as well) almost too the point of destroying her go to meal (🤬😭) that's her and me reacting to realization. Idk maybe I'm overreacting but like I said earlier once I/she find somewhere/ something that's where we go. I understand change is a thing but why did it have to be the 2 things that basically made the meal. My point being. Please,...PLEASE! Bring back these 2 menu items. This almost ruined an anticipated 1700 mile meal of husband and wife quality time.

P.s Almost forgot to mention, we have four children ages 7,6,5 & 1 yrs/yr old..(another big reason I definitely didn't want to ruin her meal as well).. sorry for...