Chipotle Mexican Grill — Restaurant in Lake Worth

I have never had such a terrible experience at a restaurant in my life. I started by coming in around 7:30 PM to Order dinner for my husband and I. Mind you throughout all of this, I was the only person who was in line. All of the staff were sitting around on their phones, and when I walked in all of them rolled their eyes, got off their phones and scattered. Once somebody finally came up to take my order, we started getting my to go order put together. It was a large chunky guy.

All of their bowls and buckets were almost completely empty. Seeing that I really like peppers on my bowl, I asked them to make fresh ones because the ones that they had left were chard and black and almost completely gone. The lady rolled her eyes and said it would be a long time until another batch is ready. She turned around and asked an associate how long it would take and he said maybe five minutes. She proceeded to turn around to me and tell me how long it would take and I said that’s all right I will wait. She proceeded to roll her eyes, Drop my food on the counter get on her phone and walk away. When the peppers were finally done, we finished out my order and she proceeded to put a lot of cheese on top that I did not ask for. I told her that I did not ask for cheese and she told me that I did ask.

I proceeded to tell her that I can assure her I did not ask her that. She proceeded to tell me that I had queso on my bowl, so it didn’t matter if she left the cheese on it. I told her I didn’t ask for it and I didn’t want it. She rolled her eyes threw the bowl on the countertop and grabbed another one to remake it. I asked for both kinds of beans and she rudely said brown and pinto are the same exact thing. pick one. I asked her for both and she proceeded to slapped them down in the bowl so hard that it spilled out of the bowl. We got to the end and I asked for extra guacamole and she very rudely said well that’s gonna be extra. I said that’s completely fine, She rolled her eyes and added more.

We finished and another lady rang my food up as I paid. As I’m paying for my food I can hear her ,as well as the original guy who was helping me who also left and got on his cell phone in the middle of making my food, talking very poorly about me in SPANISH about how I asked for something and then made her remake the entire thing because I told her I wanted cheese on, (something which never came out of my mouth) and that the guy who was helping me originally could just eat the one she messed up on.

They all stood around, talking crap about me in Spanish. For reference I appear to be very pale, however, my entire family is from Mexico. I speak Spanish, and have always spoken Spanish very fluently since I was a child. The utter disrespect was astonishing. To speak that badly about a customer in front of her in another language, thinking that she can’t understand is disgusting behavior. The woman was a larger, younger woman. I will post a photo so that everyone can be aware. This photo shows the three people that were standing in a circle talking badly about me because the lady had to remake my food when she messed it up.

Be careful where you go, these people have no problem, talking terribly about their customers in front of them, assuming that we are ignorant and...

As a frequent diner at Chipotle, this was the most unprofessional and disgusting experience I have had. However, my recent visit to the lake Worth, Tx Chipotle left me utterly disappointed and shaken by the poor experience I encountered. In this review, I will outline the unfortunate events that transpired during my visit, and hope that the management takes the necessary actions to prevent future occurrences. The staff appeared specifically ( Alize) appeared to be in a foul mood and their demeanor was uncharacteristically rude and aggressive. As my turn to order approached, the hostility continued. The staff member taking my order seemed agitated and impatient, making me feel rushed and uncomfortable throughout the process. I had to repeat my order multiple times and was met with audible sighs and very hostile short reposnses, in response to my requests. The most appalling incidents, however, occurred while my food was being prepared. Firstly, the staff member dropped my guacamole container on the floor. Instead of discarding the contaminated container and replacing it with a fresh one, they picked it up and carelessly threw it into my bag. As you will note on my receipt guacamole smeared on it. The container was visibly damaged, and I could see that it had been busted during the fall. To make matters worse, I asked for some salt on the side, and the staff member dropped the empty portion cup on the floor. Rather than disposing of the soiled cup, she picked it up and proceeded to use the same cup to scoop salt from the container, completely disregarding basic food safety. This blatant lack of concern for hygiene was both shocking and entirely unacceptable. My daughters quesadilla looked as if they put it together blindfolded. Finally, when my order was complete, the staff member handed it over by slamming it on the counter in a hostile and aggressive manner. The force with which my food was thrown down not only further soured the already unpleasant experience but also raised concerns about the quality of the food inside. I then proceeded to tell her that I didn’t receive my chips. And instead of handing them to me or placing them on the counter she slapped them down by the registered, which of course resulted in a whole bunch of broken chips. In summary, my experience at the Lake Worth, Tx Chipotle was nothing short of disastrous. The staff's rude and aggressive behavior, coupled with their blatant disregard for food hygiene, has left me questioning the integrity of the entire chain. I strongly urge the management to address these issues and ensure that all staff members are trained and held to a higher standard. Until then, I, unfortunately, cannot recommend this location to anyone and will be seeking alternative...

We ordered Chipotle Mexican Grill through Door Dash, and it was definitely not impressive.

We ordered two bowls — a Salad Bowl and a Burrito Bowl.

The burrito bowl came with everything that was listed in the description — "Your choice of freshly grilled meat or sofritas served in a delicious bowl with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese." It was delicious! It had everything you could ever want in a burrito bowl.

On the other hand, the Salad Bowl was incomplete. It had two out of everything that was listed in the description — "Your choice of meat or sofritas served with our fresh supergreens lettuce blend made of Romaine, Baby Kale, and Baby Spinach. Add beans, queso blanco, salsa, guacamole, sour cream or cheese and top it off with our signature Chipotle-Honey Vinaigrette." The only things that were in our bowl were the choice of meat and romaine lettuce. What kind of salad is that? We had the 'option' of adding the latter description... but we couldn't even add any requests — "The store has chosen not to accept special requests. Contact them directly with questions about their menus." We assumed because we couldn't list the special requests, that the special requests would have been automatically included. Nonetheless, it doesn't explain why the required items, being baby kale and baby spinach, were missing from the salad bowl.

Overall, we were very disappointed in Chipotle. The point of ordering Door Dash was so we wouldn't have the inconvenience of having to interact with anyone besides our driver — in person or through a phone call. We had to add our own toppings, in which for the price that it was, it should have been included...