Jimmy John's — Restaurant in Lake Zurich

I am so sick and tired of service quality these days. Not sure ,if its a training issue or nobody working simply gives a crap. I am not a picky person neither nor do I order on daily basis, this is once in the week type of thing. If I take the last 2-3 months, out of 10 orders from various places, probably 2 of them where completely right where there wasn't some kind of issue. It starts getting on your nerves a bit, especially when most of the times you end up paying a tip which has become almost like a standard, so to speak a default preset on checkout...... Tip used to be paid for overall service quality and extra effort ,but when most of the places have 3rd party drivers and you are tipping the driver whom has nothing to do with many of these screw ups that happen at the oven, hands are shaking not to pay however I am seriously considering to simply stop tipping going forward. Jimmy John's is no different, ordered 3 sandwiches , two of them no tomatoes, one of them with drink on the side. This wasn't even a 3rd party website ,but direct order through Jimmy john's website. Order comes with no drink ,both sandwiches with tomatoes. Basically got only one sandwich right........ Yes, its simple, in a way they gave me more than I asked and then less ,but this is business that they run and certainly the intention is to get it right. I have no allergies or anything like that, but there are people who ask for things not to be included for other reasons other than I pay so I have it how I want or just ,because they don't like it, but ,because they cannot have it therefore it could become a serious issue. I feel like ever since early COVID days, services have gone...

I LOVE Jimmy John's..... except this location. This is the WORST Jimmy Johns I've ever ordered from. Below are my complaints.

Other than the great subs, the best part about Jimmy John's is the speed. "Subs so fast you'll freak." I've had orders take anywhere from 45min to well over 1hour. One time I placed an order and I called after it had been 50mins and still no sandwich. They told me the driver was out and that it would be here shortly. The sandwich didn't arrive for another 30mins. This location is 5mins from my house.

This location closes at 9:00pm. If I try to call at 8:30pm, they often won't answer the phone. I've tried going online and placing an order. The order goes through but no food is never delivered. Then I get a call or email in the morning telling me my order was cancelled or asking if I still want the order (14 hours later).

I learned to deal with the above listed annoyances because as I said earlier, I LOVE Jimmy John's. However, even the food can be hit or miss. I just ordered a sub and paid the extra $1 for avocado spread and also some onions. Neither were added to my sub. I know they looked at the order because they gave me the right sub, but they don't care enough to make the sandwich that is ordered.

Is it the end of the world? No. Is it enough to make me stop ordering from their location?...

I went in and was promptly taken care of. Life was okay. Then sat down in a booth that was super shaky and loud and I just settled for it. One bite into my sandwich (Beach Club) and I realized it was missing cucumbers. They fix it in a not so very friendly matter but I look past the error. I sit down and take another bite to realize there's no guac. Then when I inquire if I was even charged for the right sandwich, a girl got really rude with me and told me I'd be charged extra if I wanted guac on it. Was dining in but so upset and frustrated that I packed up and left. Will not be back. Not to forget that the last time I was in, their meat tasted like it went bad (which is why it took me a few months to put my standards aside and...