McAlister's Deli — Restaurant in Lake Zurich

I have a huge issue with the location, first, let me start off by saying love McAlister’s food. So here’s my issue, I’ve been going to this location almost every day Monday through Friday for about 2 1/2 weeks because I eat lunch near my job site and this is the closest restaurant to there. Everything has been fine other than slow service until yesterday. We ordered our lunch and are sitting at our table waiting for our food and they brought one of our orders over and we waited for the other. We then see one of the workers take two plates to a table, where only one guy was sitting and drop off the food . I wondered if one of the plates was meant for us because it was our exact order but we waited. About 5 minutes later the employee goes back to his table and picks up one of the plates and goes back and puts it in the oder window. I see this and now I’m really watching, 2 or so minutes later they grab that same plate and bring it to my table. I tell the guy they can’t do that, that was at another customers table. I told them that was improper food handling. They try to tell me it was not the same plate from the other guys table , I tell them I was watching and saw everything. They call the manager that looks like hes still in high school and he was very rude, dismissing what I was saying and said they will make me a new one. I then explained to him my issue and he didn’t care he asked “do you want me to remake it or not”……. No I’m sorry, this shouldn’t have ever happened or any . Just do you want it or not. For all i know that guy tasted the food while he had the plate at his table , I have no clue. The issue is the manager seemed to not see anything wrong with what happened, he was more annoyed that we didn’t want the food from another table. This is disgusting to think that they will do this. I have contacted the right people to have them...

Update Sep 2020: Tried them again, this time I ordered the huge potato and I specifically ordered extra butter. Barely any bacon again, tiny cup of sour cream, and 3 tiny butter packets all of which had melted and dripped inside the bag due to the foil tops/seals opening! Why should I email someone!? This person should email ALL their store managers: Change your to-go order packaging procedures: Give customers more butter with potatoes, separate them from the hot food so they don't melt, and provide more salt and pepper, not the 2 tiny packets the size of a dime that come with the plastic utensils and napkin. Thank you, Management.

It's not rocket science, it's basic logic, common sense, and easy customer service.

Disappointed. I ordered the 1/2 chicken sandwich and a baked potato with bacon. The sandwich had a tiny amount of chicken and the potato was small with a miniscule amount of bacon on it - literally 1/4 of a slice of very thin bacon which meant 2 bites of the potato had bacon. Even the amount of sour cream and butter were tiny - 2 packets. Finally, NO salt and pepper. This is a 100% honest and accurate review from a...

Food is great 👍👍

But darn it's a tragic let down restaurant quality atmosphere paired with plastic ware and To-go containers for your eat in experience for bowls of soup. The large serving plates are excellent plastic plates. The better quality sturdy plastic ware for the baked potatoes are nice. Still just 3 star excellence

The sports bar next door has all the plates and bowls and metal spoons knives and forks. Prices are more expensive but I'm cool with it. Raised my level of appreciation.

I'm tragically disappointed in this failure to provide a better service.

And I spent $27at the sports bar next door for a good meal with 30 TV's and music. chicken kabob with rice and broccoli and soup and cup of water including a $7.60 tip

Overall this location is near $30 for a good meal

I spent $28 on my full meal at McAlister's today. Soup and Baked potato and chili with a tea. Including a $2.38 tip

Overall it's a ok experience more expensive for less of the quality I prefer in my dining experience. It's more of a fast food experience and less of a restaurant style I thought I...