Jersey Mike's Subs — Restaurant in Lakeland

Do not come to this location within two hours of closing!!!! I have had really good experience during the day but as soon as I go for dinner, they have such a bad attitude and feel like they need to rush even though you are the only one there ordering food. I ordered my sandwich and clearly said mikes way but no onions or tomatoes, and the lady point blank ignored what I was saying and put on onions, then I told her that I said no onion and she huffed as if I was asking her to to hold a brick over her head while making my sandwich. Then I asked if I could get extra pickles, mayo and mustard. Which again she ignores 2 out of the 3 items I requested. She only put mayo on it and started wrapping it up. So I ask politely for pickles on the side since she didn’t put them on the sandwich. Which again she huffed. Then I also asked for mustard packets since she also forgot that. She throws everything in the bag like it was baseball and she was pitching. And then was very rude throughout the whole checkout process. Not to mention she was the only one working the floor while her other coworkers were all chit chatting doing nothing to help in the back. Things being missing from my sandwich is a big reason I do not order online at this location anymore, as this has happen several times. And just to reemphasize DO NOT GO TO THIS LOCATION TOWARDS THE END...

I reached out to Jersey mikes complaints and never received any acknowledgment of my experience, which in my opinion reflects very poor customer service. My husband and I have visited here often. Unfortunately our most recent experience will be our last. We ordered subs on the app around 6:30 on a Saturday. My bread was stale as could be. Hard as a rock. Definitely got leftover bread from days ago. I ended up just eating the meat and cheese and substituting our own bread slices we had at home. It was awful. I reached out letting JM know how disappointed I was in the sub and never heard back. I value those who want customers to have a good experience and it seems like this establishment doesn’t care. There prerogative but I will be spending my $ elsewhere moving forward.

I understand you say you apologize and reach out to Jersey Mike’s address below with your experience and location etc. I did that twice and never heard a thing. If you’re not receiving notice of the complaints you may want to look into that further because this was done two...

Every year I have an issue with getting my birthday sub that is offered through JerseyMikes website. I just moved here from plant city and they have always just told me to show my ID to confirm my birthday. So now I come to this location when I moved over here to start coming to this location more often and they tell me that people give fake IDs and there is a lot of fraud so they don’t honor that anymore? As well as no other store honors that anymore..although I just called and spoke to someone the day before I drove over here for a birthday lunch. Why there’s never a manger on duty at this location is also very confusing to me. Tried getting into contact with the corporate offer via email for this issue due to not receiving the email for it in the first place and still haven’t got a response. Calling a manager on your cell phone with gloves on then continuing to cut meat makes me not even care to get the sandwich in the first place. Firehouse birthday...