Iggy's Bar

Bartender was rude said yuzu was an “Asian flavor” and could not specify what that meant. So absolutely zero product knowledge. Overpriced. Management is rude and patronizing. Do not waste your money here and if you do and have a negative experience (you will), don’t expect management to do anything about it.

Just a couple things management has said to me when I expressed frustration about the bartender being ignorant about her product. :

“I believe she was trying to express that it is an Asian fruit and got her wires crossed as she is only human. Interesting thing to get so riled up about, as we all make mistakes. Just like you did in calling our staff ignorant.”

She already told me it was a fruit. So I know they didn’t even bother to actually read what I said. My frustration with her saying yuzu is an “Asian flavor” is that any Asian food has an Asian flavor. So if she didn’t know, she should have just said she didn’t know.

I then express to them that being transparent is basic customer service and that I made no mistake in what I said, they responded:

“As I expressed, she does know our product and misspoke. Customer hospitality does not mean pandering to rude customers. Good luck in your ventures around Lakewood.”

A simple “I’m sorry you had that experience, I understand how frustrating it is when you remain in the dark about your drink! Moving forward, we will do our best to stay informed on our products” could have gone a long way, but instead they chose to be childish and unprofessional.