Jimmy John's — Restaurant in Lakewood

Somehow my internet order didn't go through. After an hour of waiting I checked my card balance and noticed I wasn't charged for a sandwich. I was SO hungry. I am 7 months pregnant and hypoglycemic. I dreamt about eating a sub sandwich the night before, woke up chewing on the blanket ha! So I craved this specific meal like you would not believe. I ordered from Jimmy John's. After I saw my order hadn't been placed I kind of panicked. I was inordinately desperate for this sandwich. I called a half hour before they closed and Chesterfield saved my night. Literally, if you see this review: THANK you. I didn't want to freak you out on the phone but I was so relieved I was getting the sandwich that I sorta sobbed after the call from pure relief. Pregnancy hormones are no joke, guys. Anyways. Sandwich gets here right on time. I got a veggie with a bunch of customizations and the sandwich was PERFECT. Bread was soft, veggies were fresh, sauce was dripping off of everything because I ordered extra sauce...I am telling you, I had a spiritual experience tonight. Best sandwich ever. Better than I had hoped. Better than I had...

I’ve been a long time visitor here, I have not had any bad experiences.

They now have hot sandwiches which is nice touch.

Tried one of the new hot roast beef ones however, unfortunately I was not aware / did not see that it had horseradish in the sandwich ingredients & I cannot stand that topping/condiment.

I called the store & mentioned the issue, I was willing to pay for another sandwich & they gave me another sandwich at no charge & really took care of me & my customer experience & satisfaction!

I am very appreciative of this kind gesture, fantastic customer service / support & will definitely be back again!

I believe leading with respect, kindness & being humble will take you far whether that’s resolving small issues or in life. Lead with honey & you’ll go far.

This goes out to all the people dragging these fine young folk in the reviews, please remember they are learning & growing & regardless of age or occupation (like many of us) play a valuable role in society!

Many of us, even those of mature or senior age. We all have learning & growth to do. Let’s do it with respect & love &...

This was the most frustrating sandwich ordering experience I’ve ever had in my entire life. I used the mobile app to order a BLT sandwich with avocado spread. When I got the sandwich the avocado spread was in a separate side container. I didn’t understand why so I was looking for a plastic knife to spread it on there myself. The store doesn’t have any plastic silverware! So I asked them to unwrap the sandwich and put the avocado in there for me but they refused! The teenage person behind the counter was like a robot and kept repeating that I didn’t order it correctly. I asked if this is how their customer service works when their customer doesn’t get what they want they just blatantly refuse to honor the customers wishes? The answer was yes. The teenager was clearly following a script or protocol- but failed to use common sense, empathy or basic...