McDonald's — Restaurant in Lakewood

2.5-3 Stars

I'm just really confused at what the slowdown is here.. twice now, I have ordered ahead, and let the app know that I was there, and both times, I had waited over 10 minutes before I went inside to see what the holdup was. Meanwhile, I've watched 10 plus cars go through the drive-thru line ahead of me. I only know it's this location because I order through the app extremely frequently, and pretty much always, the food is ready by the time I get there. And it seems to only be here where they only prioritize the drive-thru, and completely lack in getting the online orders done in a reasonable amount of time. Thankfully, I order was at least correct and warm. But that isn't really the point of using the app. The whole point is so that you aren't waiting in long lines. I don't know if this is a managerial issue, or if this location just deprioritizes online orders or something. Fast food is not fast if you have to wait 15 minutes for a small order. And the sad thing is, I'm in the middle of Lakewood on a contracting job, and I can literally go the other direction to the 117th location, and it would probably take me less time still even though that one is slightly further.. I hate to say, but I am not the only irritated customer, I stood there waiting for my food at the counter even though I chose curbside, and there were several customers with the same attitude wondering what was taking so long for the order to be ready.

I'll be honest, I'm all about convenience, and I will probably give this location one more shot. Otherwise I'm just going to go somewhere else. And that's really frustrating, because I'm going to be on this contracting job for several weeks and I generally like the convenience of using the app and having food ready when I arrive.

Another downfall, and something I can't necessarily rate on here, is the fact that I saw about seven employees back there doing whatever, and not a single one looked in the direction of the counter seeing if they could help anybody. It just seems very disorganized there..

Not sure what this time means on the receipt, but I assume that is what time they received the order, yet I walked out of there at 12:36. So legitimately 15 minutes when I watched people pull out of the drive-thru in about 5 minutes.. So triple the time for an...

McDonalds is McDonalds. No one goes in eexpecting 5 star food and ambience. But at the very least customers are entitled to reasonable and good customer service.

But today I kwitnessed two back to back customer service fails. I was there approximately 2p. A gig driver came in to pickup someone's food for delivery. He approached the counter and waited for service. At the same time two employees were standing in the service area talking to one another. When it was clear that they were not going to acknowledge him, so he walked over to where they were and asked if one of them could hand him my the bag with the individuals name that he was there for. They both looked at him and told him that they were off the clock and ask somebody who was.

About 5 mins after he left with the bag that someone who was "on the clock" got him, a woman walked in with a cup full of what looked like a Coke. She went up and approached the same two girls who were still hanging around the service counter and talking amongst themselves. She asked for the right drink she ordered and once again a customer was told "we are not on the clock". The woman went to another team member and got the correct drink.

No customer should be dismissed in the manner these two...

Today, during my lunch break, I went to our neighborhood McDonalds to grab a quick bite to eat. I had basic expectations for my trip to a fast food establishment, however, those were not met. I was quickly informed that the establishment no longer offered yogurt parfaits via the drive-thru attendant. I inquired about other vegetarian options and the employee said they knew of none. When I arrived to the first window (as no alternative exit routes were available), I attempted to order a large sprit with light ice (after waiting for 5+ min in the line to exit). The first window cashier shifted her attitude which was evidence by the change in her body language and tone (e.g., elevating her voice) upon placing this order. I was interrogated about why I did not place the order with the drive-thru attendant. When stated by order again, she quickly walked away from the window while yelling that she could not do "this" anymore. The lack of professionalism does not align with the values posted on the McDonald's website. Moreover, it does not meet a basic expectation of respect and responsibility. This incident must drive professional development training and/ or changes in...