Mr. Hero — Restaurant in Lakewood

The man that runs this establishment is one of the sweetest kindest men I have ever met in my life. It is one day before my pay day and i have overdraft protection that normally works. My children wanted Mr Hero and i only had 25 dollars. But i knew i get paid tomorrow so if my account goes negative it will be for less than 6 hours. Well my overdraft protection wouldn’t let the payment go through. I felt embarrassed and upset that they prepared food i couldn’t pay for. He didn’t make scene or cause a fuss. He took my 25 dollars and ask i come back and pay him tomorrow. Something most establishments wouldn’t do. I appreciate his kindness and will go in tomorrow and tip very well. Having your card declined is so embarrassing and he was so sweet about it. I will never go in anywhere thinking my bank had me covered ever again. But this was the kindest act I’ve seen in...

I haven't gone to Mr Hero much in the last few years because I thought they were falling off, but it turns out this location is just not very good. Staff is polite but the food is not the same as other locations. I don't think they slice the onions at all, just separate the segments so you get huge chunks of onion on your Romanburger that I've never seen at any other location. I also think they let the pre-prepared buns with the lettuce/tomato/etc sit out for hours at room temperature because the lettuce always seems kind of wilted and gross and the tomato is mushy. Went to the 117th location today and it was night and day. So much better. Makes me want to start going to Mr Hero again. Not sure what's up with this location but they need to put more effort into preparing the veggies and holding them at proper...

I love Mr Hero, all locations the food always tastes the same, except from this location. The bread was stale for both the chicken philly and romanburger. The chicken philly chicken tasted very strange and rubberry, way too much green peppers and onions and no extra cheese that I was charged for. The Roman urgee was partially cooked withdays old limp lettuce, no tomato and the largest strongest white onions piled high. Sandwich was served slightly cool, not warm and definitely not hot. I threw both away. The two old men working were not friendly and looked just as bad as the food tasted. Will never support this location. The location onW 117th serves food that represents Mr Hero. Corporate should definitely do some quality control secret shopping at this location to see just...