We went to this bar during the Lakewood Wing Crawl organized by Pillars. The service at this bar was an absolute joke. We spent 15 minutes waiting for beers which means we spent money at their establishment. It is not like we were coming in for our 'free wings' then leaving. However, despite the fact we were paying customers we were not a priority to their wait staff in any way what so ever.

After watching several groups of people come and go receiving their drinks and wings while we sat at our table empty handed I approached the server and politely mentioned we had been waiting and some of our group did not have the full day to participate in the wing crawl. She said she did not forget about us and would be right there. The next thing that happened was her taking wings to a group of people that arrived after us which rightfully made every member of our 6 person group upset.

We spoke with the owner when we finally got our wings and he did not care that we had a bad experience at his establishment. He asked us what he wanted us to do fire the girl who was working? It was very unprofessional for the owner of the restaurant to throw his server under the bus. He did not care that we had a bad experience and I will never return. I urge others to not visit this establishment unless the attitude from the top of the ladder improves. Mistakes happen in food service and that is okay. Apologizing and doing what it takes to make a bad experience a good one is what it takes to succeed in customer service.

This was the second consecutive year we had a horrible experience at Merry Arts on the Lakewood wing crawl. Proceed with caution.