Starbucks — Restaurant in Lakewood

Worst service ever today. 12 minutes for a coffee and sandwich, gritty details below. Hopefully this will stop me from going to Starbucks now, they are not a good company. The kid at the register was new, I could tell instantly. It made me question my decision to stop this morning, and all of the life decisions that brought me to this point. Having five spare minutes on my drive, this operation was doomed from the get-go. He didn't understand what I meant by "Sumatra". I had to point to the word behind him. He walked away to ask advice from a less new employee. My sandwich was done before he trying to make my simple cup of coffee. Cream and sugar, seems easy. He managed to spill half the sugars while opening them all at once. When he was about to put the lid on I enquired about the cream. I had ordered heavy cream, he was opting for no cream. "Oh. My bad," he expressed, as he proceeded to pour out the entire contents, and throw away the cup. "What are you doing? You just had to add a little cream???" "I got you, you're good," he assured me, with an entirely false confidence. He slowly walked to the bar, and started a pot of milk on the steamer. This wouldn't go well. He started the new cup. Picking up one packet of raw sugar, and carefully emptying the contents into a cup. He had already forgotten how many sugars. Or was trying at this point to mess up to his full potential. Either way, the effect was the same. He went to the coffee pouring area now. Pours in some coffee. Pours in some more. He takes one of the green spill stoppers and kind of stirs the top of the coffee for a while. Looks satisfied, and walks over to the bar. At this point it's clear that he does think that by "cream" what I clearly meant was "steamed milk". He goes to pour the steamed milk into the coffee, but wait... somethings wrong... the cup is full of coffee. "How did this happen" his confused expression asked. He slowly starts pouring out the top of the coffee. Stopped. Pours out half of my cup of coffee. And fills it with steamed milk. He hands the cup to me, satisfied. This was twelve minutes of my life this morning. I had five spare minutes. Goodbye, hopefully forever,...

I don't know what's going on today (06/24/2019) (5:15pm) but it looks horrid by starbucks employee standards. There's a dirty brown sanitizer tray on the cold bar, a half drunk venti frappucino sitting on the passoff counter to drive thru, the milks were spread out to one of the registers, and I ordered a tall white mocha frappucino after noticing this stuff and the chick who was working on my drink 1. Measured the milk to the bottom line and put it in the blender, put the white mocha in the blender, put 3 pumps of coffee base in the blender then put a venti scoop. I dont even know. But after she blended it I asked her what she was making and a different girl answered for her that she was making the white mocha... And I go "with coffee right?" Obviously she's on her own planet and she confirms it has coffee and I told her she didnt put the coffee in the blender and she put a venti scoop" so she said FOR THE GIRL "we'll get that fixed for you" and walked away haha.

So this chick adds two pumps of frappe roast to this concoction and like...stops and thinks for a second then dumps the blender. So we start over. She starts by measuring milk to the bottom line of the cup again! So I tell her to her back "you're supposed to put the frappe roast in the cup then add the milk. [She dumps the cup contents doesnt acknowledge me] you're mismeasuring." She then puts the frappe roast in the cup then the milk (keeping her back to me so I cant see what she's doing from now on) so I dont know if it's measured to the bottom line, she puts 2 hot bar pumps of white mocha in the blender (which is wrong for a tall you do 1 hot bar pump cuz cold bar pumps is half hot bar) but whatever I like my drinks sweet but that's yet another flub up this chick made.

If the manager wants to know who worked during this time on the bar its doesn't really matter who did what the whole team is a mess. I can't tell why either there's hardly any excuse for the state of the bar.

It's really strange because typically the team does just fine or at least it doesn't appear...

This store is slacking big time on customer service. They need to hire employees with better attention to detail skills and can follow detailed instructions, but most importantly, they need people that can show a little bit of empathy towards customers. I am a mobile app user that prepays for my orders. They can’t ever seem to get my order right, even after having clear written instructions. The worse part is they NEVER answer their phone. On one occasion, I placed my mobile order and when I got to the store a little after 8 am, the store was closed. Not sure why the app would let me place an order if the store was closed, nonetheless, the parking lot was full of confused customers wondering where the employees were. No signs or anything. Tried calling all day nobody ever picked up, so I paid for two coffees and had nothing, no refund, no coffees, nothing. I had to personally drive there the next day, walk in to the store, and talk to someone about what happened the day before. The manager told me they had to close the store for “emergency cleaning”. She offered to do my order right then and there to which I agreed but not once did I get an apology. It’s very frustrating when I pay a lot of money to Starbucks for my coffee every day for them to continue to get my order wrong and yet be treated like my time and money isn’t good enough. I have visited many Starbucks locations and everyone is always very chipper, happy to assist, apologetic when something doesn’t come out right and make me feel welcome. This location here is by far the absolute worse, I even question myself if I am in fact at a Starbucks or just some random McDonald’s location picking up my coffee. My boyfriend did not want me to say anything as this is his neighborhood store, and I am not one to take the time to write such reviews, I usually just let it go and move on. Today however, I am beyond frustrated, I will NOT be coming back and would rather drive an extra 2 miles to the Starbucks down the road on...