Bert & The Elephant — Restaurant in Lancaster

This was a gift for my MIL since she loves Belgian beer and has wanted to go for.a long time. The restaurant is clean and has cool pink elephants above the bar. The service was great and the owner stopped by several times to check on us.

So the food is good, not overly impressive but priced reasonably. The beer I had was the peche Mel scaldis and it was perfection. The left hand milk stout was very good. My husband enjoyed his 3 beers and pretzel. The fish and frites was pretty good too. Fish was fresh and not dry or mushy.

My only negative is with the menu. It’s a barcode and his MIL is in her late 70’s and doesn’t have a smartphone. I’m early 50’s and the dim lighting doesn’t help with trying to see it without zooming constantly. They had one paper menu. I understand not having to clean dirty menus is a bonus, but at least have maybe 5-6 for those who can’t see as well. I’d also love to see prices on the beer menu. We were surprised at how expensive they were, $14.50 / 8oz for my husband’s. If we had prices we would have chosen differently because we were very surprised.

Overall the beers are truly amazing and the experience was positive and I’d definitely go back. The owner even posed for a pic with my MIL who was a total fan girl for Bert. It...

We had high hopes for Bert and the Elephant, but unfortunately, the experience was a letdown from the moment we walked in. We waited 20 minutes just to get our drinks, which set the tone for the rest of the evening.

When our food finally arrived — mussels and fries — both were barely warm, as if they’d been sitting out for a while before reaching our table. Lukewarm shellfish is not only unappetizing, it's a serious concern.

To top it off, the owner, Bert himself, came by to ask about our meal. I told him honestly that the food was cold, and his response? “I appreciate the feedback!” No apology, no offer to fix the issue — just a dismissive brush-off.

Also, our server never came back to check on us. We checked out with the lady server and tipped her just because she was so apologetic.

Safe to say, we won’t be back, and I wouldn’t recommend this place to anyone looking for good service, hot food, or a staff that...

Let me start by saying that I was a fan of Bert’s from the original location. I had a lot of questions as to how the whole concept would translate into a downtown location.

Turns out that the answer is perfectly.

Have been three times since the opening and each time has been better. The food has steadily improved (and it was good to start) and the beer has always been first-rate.

What sets it apart is Bert. He’s so welcoming and professional and is always quick with a recommendation and truly wants you to have a memorable experience. His enthusiasm is also apparent in the courtesy and professionalism of the staff.

It’s a totally different vibe than Tellus or Annie Baileys, but that’s the real appeal. You can enjoy a good beer and not have to scream to be heard over Bud Light chugging bros.

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