Cold Stone Creamery — Restaurant in Las Vegas

My husband and I visited this location on February 7th later in the afternoon. We were on vacation, wanted something sweet and familiar so decided on cold stone creamery since it is my husband's favorite. We drove from our hotel on the strip to this location. Upon arrival we were told by the person that was there "ill be with you in a moment " We waited about 5 minutes and was curious to know what the hold up was. I walked over to the corner where you would be able to see to the back. The only person i saw was literally on her phone. It seems liked she cared less about the customers and more interested about what was going on her phone. I walked over to the exit so the bell can ding, at the same time another customer was walking in. That's seems to get the employee's attention. she then came out to serve us. However, That's no the worst part of my experience At this location. I got a "like it" in a cone, sweet cream with caramel topping. I couldn't believe it. I could finish my ice cream. There was plastic in it. Looks like the cover of a plastic bag when they cut it open.

The employee working that day need some serious training. Also better care need to be taken in the prepping area.

~a very...

I just came here, me and my children, we were pleasantly smiling I even mentioned my son was wanting to go there and had won a gift card at school and it was first time there, no response just a stale expression. Didn’t explain anything at all didn’t give us any options, we chose the standard off the menu my son ended up not even liking the one he chose I didn’t even want to speak to the attendant cause I’m watching her help other people with a stale face stale personality “is that all? Is there anything else?” I’m a customer service representative and I know the csr field and this person should be working in a warehouse and not with people. She made the entire interaction feel like we were inconveniencing her. I was considering buying my son a shake cause he didn’t like his choice and I told him I don’t want to spend any more money here I’d rather drive across town to another one. I’m never coming here again, it makes sense why the place is empty when it’s 110 degrees outside Saturday at 12:25 and Jamba Juice next door is full. I would rate them 0 stars if I could. My advice is to skip this location and to your...

Customer service need improvement. Me and my boyfriend went in tonight Sunday, November 27th around 5pm sometime and one of the workers who seemed to be new was fine. She kept asking questions for things she was not sure on and that is totally fine obviously. The other female worker who seemed to have been the supervisor was not professional. She had her ipod ear phones in and kept forgetting my boyfriend's order even though it was a very simple item; just a large blueberry and banana smoothie. She had asked him 4 times and he's a pretty loud dude so it's not like she just didn't hear him, but seemed like she was more interested in whatever it was she was listening to. Not only that but his smoothie didn't even turn out correctly. We have been to this location multiple times and he always gets the same item. But to tonight it had a weird taste to it and the female worker seemed to not have a care in the world when we asked about it.

Would recommend trying a different location until Customer service...