Denny's — Restaurant in Las Vegas

I ordered Grand Slam breakfast online 08/22/2021 and had my husband pick it up. He came back with one bag sealed with only 8 pancakes. I called, explained what happened, and the lady handed the call to another person who just kept asking me what was my name, spelling, what I ordered without even cared to check the order number I gave (yes, had to explain all over again! Didn'teven care to spend 1 min to check my order number which if she did, she would have got all the info right away).. Even to check every boxes in the bag (seriously, why would I waste my time calling before I even checked everything??!!). Then asked me to come back bringing the pancakes as proof and that the one that picked up only gave me 1 bag, my hubby didn't hide any bags from me!!! He wasn't a delivery driver!! (Cos she didnt even care to check the detail order).

At the end she just said she would refund me. ??!!, my family needed to eat!!! So then she gave me instruction to come back and get the rest of the order in 15mins. Then just kept giving me instructions what to do like a boss. Yes since the beginning, no "please".... and

NO APOLOGIES until I lost my patience, raised my voice and said that was all she needed to say first: sorry or apologies! That was a very simple human mistake! Customers do not need this kind of customer service, her solution is just: refund for problem, no sorry.

She said sorry then, AND said she didn't say sorry cos I was rude. Oh yeah, if you THOUGHT the customer was rude, then it made your mistake at the first place was not valid anymore??!!!! Your personal judgement to customer being "rude" WAS subjective, but the mistakes you did WERE FACT.

I requested to be refunded the money for the rest of the order except the pancakes. I wanted to pay for the food I got!! They gave me full refund. NOTE: Not everyone wants free meals!!! So disrespectful making an excuse not to apologize at the first place for their mistake by accusing a customer being rude. Note to Denny's: check the recording as employee evaluations.

You don't expect customers being nice when you act like a boss facing complaints!!! Learn some customer service!! We are not...

Let me begin saying our waitress Ana was interesting. Her service was exceptional, until the check arrived. The food was just what I expected and wanted, regular good diner food. We had our AARP card, which entitles us to a 15% discount on our bill. My sister ordered the Junior breakfast, an egg, 2 bacon, and hashbrowns at 5.49. I ordered the 55+ starter, an egg, one bacon, hashbrowns and toast for 7.49. Plus, two coffees. The check came. My sister's meal had been charged out at la a carte pricing. Plus, we were charged for something extra that we could not account for. four separate items for the Junior menu, when she only ordered three. My order appeared to be correct. When we questioned the charges, the waitress told us she was trying to be nice, since they don't allow the junior menu to be purchased by anyone but children. she was trying to make us happy. She should have told us. She did not until we questioned it. Then we wanted to use the AARP card. She said we already had a discounted meal, because she wasn't supposed to sell the junior meal. Again, she never told us. We asked to see the manager. The manager, Kristalla (I might have her name spelled incorrectly - she did not wear a name tag) essentially told us they would NOT honor AARP for the Junior meal. She said the waitress was in the wrong, and we should have never been allowed to order it. Not our fault. We were never told. In fact, my sister worked for Denney's for more than 40 years, and as an area manager, retiring less than 2 years ago! She never would have told a customer they could not order something on the menu. My sister advised the manager of her previous history. The manager told us times were tight, and operating expenses were tight, therefore they had to make some rules and this was one of them. She offered no help, nothing. The waitress was embarrassed at the dressing down she got in front of us. Although I love Denney's and frequent their stores, We will not be back...

This place just amazes me(sarcasm). We usually go to this location at least twice a month for the last 5 years... Since covid, it's gone downhill. The last 3 visits, something's gone wrong. This last and final visit sealed the deal on why I'm not going to return. For 1, that little handy dandy robot is useless. My server stood at my table waiting for that thing to come to our table... Which she could have easily loaded a tray and brought it to us in less time and hotter. Your cook jose is useless. He read the ticket and made a mistake and still sent out the order wrong, but tried to hide his mistake before plating. When called out on it, the server tried to tell me it was what it wasn't then proceeded to go back to the kitchen and question the cook to where he told her it was made wrong. While trying to remake it, he either tried to take off what he messed up and cover it up without making it again or he burnt it because he can't cook properly(or didn't like that a plate came back after he screwed it up). I don't send plates back more than once, I manage a restaurant and if it needs to be sent back more than once, I won't touch it, pay and leave, waste 10 minutes from my day leaving a review and photos expressing how I won't return. Cook screwed up, it happens.. server trying to correct me when in fact it was wrong and the cook even tells her he made it wrong... And then brings out a burnt replacement...too bad the photo makes it look much nicer than what it was... Unacceptable. The time before this... You had not one person that knew how to slice a fresh jalapeno. Server said you had them... Cook didn't know how to slice them... We waited 25 minutes for an older cook to come off break to walk into the kitchen, grab a knife and began to show the cook, server and manager how to take a fresh jalapeno and slice it with a knife.... Your store.. has...